very poor service
Complaint
wm
Country: Australia
I booked an Alamo car in Antofayasta Chile on the internet. I accepted the web update offer (for 20 pounds) for an auto with air conditioning. When I arrived to pick up the car they knew nothing of me and finally offered me a broken down wreck (maual) with a dodgy gearbox and an empty fuel tank. I had no choice as I was backed into a corner time wise. I was quoted $119 US but charged $150 US on my credit card. The language barrier prevented argument so I took it up with the UK parent company and received platitudes and an offer of a 20 pound refund. I considered it quite inadequate and I told them so (admittedly in very colourful Aussie language) but they kept insisting it was my fault for taking the (unsuitable) car.
Comments
Staff - AMAZING!! Pleasant,helpful with tied hands.
Complaint - No airport drop off. Not disclosed upon reservation.
Solution - Drop box either at rental location or an assigned parking area @ the airport.
We had the car rented until the day our flight left at 6:40am. Office opens @ 7am. No airport drop location. We turned in the car the night prior to flight & taxied to the airport. UNACCEPTABLE lack of disclosure.
Staff - AMAZING!! Pleasant,helpful with tied hands.
Complaint - No airport drop off. Not disclosed upon reservation.
Solution - Drop box either at rental location or an assigned parking area @ the airport.
We had the car rented until the day our flight left at 6:40am. Office opens @ 7am. No airport drop location. We turned in the car the night prior to flight & taxied to the airport. UNACCEPTABLE lack of disclosure. Reply