refund policy unfair
Complaint
monica castner
Country: United States
I ordered curtains online, as I am unable to walk well and shop at stores, I used online ordering and in general am happy with the refun policies.
I received the curtains and found they were inferiour quality and expensive, I called the customer service as there was no return form in the box, they gave me the address and told me I would get a refund in 7 days of receipt of the mdse, so i sent it back with insurance and the shipping was expensive but I thought my mistake, then when I still had no refund after 3 weeks and contacted them again was told it could take 30 days, when I knew they had the curtains back in about a week (with tracking)this was not good so I complained and they refunded, but the refund was less a 10% restocking fee, I was not told this and if I knew I would never have ordered the curtains..the company makes money on just returns! and I on limited income am out about $50.00 this is very bad policy and I have written the BBB. I hope they change their policy and make an adjestment in my cost.. I did not even open the packages so all they had to do was put them back.
I received the curtains and found they were inferiour quality and expensive, I called the customer service as there was no return form in the box, they gave me the address and told me I would get a refund in 7 days of receipt of the mdse, so i sent it back with insurance and the shipping was expensive but I thought my mistake, then when I still had no refund after 3 weeks and contacted them again was told it could take 30 days, when I knew they had the curtains back in about a week (with tracking)this was not good so I complained and they refunded, but the refund was less a 10% restocking fee, I was not told this and if I knew I would never have ordered the curtains..the company makes money on just returns! and I on limited income am out about $50.00 this is very bad policy and I have written the BBB. I hope they change their policy and make an adjestment in my cost.. I did not even open the packages so all they had to do was put them back.
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