CREDIT CARD FRAUDS- BANK PERSON INVOLVED?

Hi, I am Vimal Jain from Visakhapatnam, have been using Citibank credit card since the past 2 years, recently i had received ING VYSYA bank credit card, and bank has offered me Citibusiness instead of my JetCiti Gold card, both  cards have a limit of Rs.1,50,000 &  75,000 each. i want to bring to your notice that on 6/10/2007 at 16.22 hrs I received a call from Citibank (ph number 04064189871) a person named Satish claiming he is from Citibank said there is an offer on my card for upgrading of card limit  for today i.e on 06/10/2007. for which he  wanted my address, date of birth and mothers maiden name were required  for confirmation. After giving him the details, he said it would be done in 24-48 hours  and i would be getting a message and call from bank on for the confirmation. I called the bank the next day  i.e on 7/10/2007 to check on  weather i was offered for any limit upgradation, bank said there was no such offer on my card. On  suspection, I asked the bank  person  to block my card to avoid  further misuse (it was not). Yesterday, i.e on 9/10/2007 I called the bank to check the status of my card but the bank person has refused to  give any details saying details  which i have given is not matched what was available with them. I did not understand what went wrong,  on having argument with the person he said he would help me but will not disclose what and where the transaction have taken place, he has given me only amounts and dates. Later, the bank person said my card has a balance credit of Rs 236 remaining and the rest has been used up. I was shocked on hearing this, he informed me there have been a transaction with Air Deccan on 7/10/2007 and  on  8/10/2007  there are several more transactions for mobile recharge for multiple amounts of Rs 1,111/3,300/1,500/ and so on on both my cards. Thereafter, I instructed the person to send me the details,  he replied that it will dispatch the same  would be send via mail.  on confirming my mail id, it was found that mail id was tampered . That’s when the bank said they would ship the hard copy to my address. On confirming the address, it was found changed, ditto with the mobile number. NOW THIS IS SERIOUS TROUBLE, the ING card was never used, how could transactions be done on it ? And if there are multiple transactions on a single day, what was the bank doing? Is it not the responsibility of the bank to check with the card holder? If any person calls for change of address, or any details  is it not the responsibility of the bank to check and verify with the old number?

Now there is a suspicion, that the information was leaked  and carried out from Citibank or an employee of the bank , otherwise how and who will have access to my card a person says he has card number he only required my date of birth and other details. On checking when the details were last updated, the bank person said the latest  updates where on 7/10/2007. That’s the date from which my Telephone PIN, Internet PIN stopped working. coz earlier i have used the T-PIN and I-Pin to access my details.

Today i.e on 10/10/2007 , I tried calling the bank’s Call Centre; they refused to answer my query as details available with them weren’t matching their records and they couldn’t reveal the data I requested. Instead, they said the conversation has been recorded. Then, I asked them to check the voice data on the date the details were altered. They began telling me that  -" I need to cooperate but they will not cooperate, and i do not require to tell them what they are supposed to do " .

I was informed that Jet Citi business card has already been dispatched and should be reaching the updated address soon. I requested them to do something to stop it.

the shocking thing is if the banks says the address was changed on 7/10/2007, then how can they deliver new card on my old address which has a date of shipping on 9/10/2007, which was suspected to be deliver at wrong address.

I am certain this is a case of Identity Theft which has happened from bank, a bank employee is most likely involved.

I seek your help as the bank is not responding or cooperating in a proper way. Please advise me on what I must do now and if something can be done at your end.

Important details –

COMPLAINT logged with CITIBANK REF- REQUEST no.07106144/ 07106575/ 07106748

Card no: 5546 3706 0129 5006 - Jetairways Citi Gold Card
            5546 1971 7907 5001- ING VYSYA BANK CARD.
           4564 0721 0470 1007-Jetairways Citibusiness Gold Card.
Still on date they have not given update on this,
every time they give new case number and time for 7-10 days, every time new person answers the call explain him the whole story once again, i have already esclated this matter to RBI OMBUDSMAN, the bank is not ready to give me details where this happened.

I request you to please suggest me what is to be done.