No customer service, changed flight times emails, HORRIBLE
Complaint
Anna
Country: United States
THIS HAS BEEN THE WORST TRAVEL COMPANY TO EVER DEAL WITH! I bought four airline tickets for $ 1600. from Cheapoair in 12/2010. I received an email in March that the times for the return flights changed. I have called the "24 hour" customer support number numerous times and have been put the phone on speaker for an hour at a time with no one picking up.
On 5/4, I had an online chat with Anson, a sales support person. Anson assured me that a representative would contact me as I have been very inconvenienced trying to call them in the first place. I have sent in several emails since, made several phone calls, and completed a survey requesting that someone call me from the company (with multiple phone #'s provided),and all they do is send another email about the flights changing.
DO NOT DO BUSINESS WITH THIS "COMPANY" because I don't think anyone there is paying any attention!!!
On 5/4, I had an online chat with Anson, a sales support person. Anson assured me that a representative would contact me as I have been very inconvenienced trying to call them in the first place. I have sent in several emails since, made several phone calls, and completed a survey requesting that someone call me from the company (with multiple phone #'s provided),and all they do is send another email about the flights changing.
DO NOT DO BUSINESS WITH THIS "COMPANY" because I don't think anyone there is paying any attention!!!
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