Miss behaviour

I gave 10 rupees to the conductor and he was like give me change of 5 rupees I told him that I don't have change he was like there is no change with me also (in a rude voice ) so he gave me the ticket and my stop came I asked him the change , he told in a rude voice" i told you know that I don't have change " and I told him what should I do. He was like go to hell and I told him mind your words , and the bus driver started moving the bus I told him to stop the bus he didn't stop the bus and told him to stop the bus he went faraway and stoped the bus and he closed the doors and came on my what will you do I was like give me the change and they created a scenes over there and finely they were like get down do what ever u want and collect the change from the depot .
Date - 29-1-2017
Time -3:50
Gkvk to byatarayanapura
T.no : 109
Bus no :- 284k/3
Vehicle no :- KA57F1609
TknNo.12265
I would request , to take a immediate action on them .