Run Away: Promised Refund Never Shows Up

I purchased their "Vacation Package". It sounded good. I had done a similar packages with Hilton and Holiday Inn that both turned out as advertised. This VRC has been a totally different story. Very limited choice of sites and times. I canceled per VRC regulations. I was told I would get a full refund. Here are the excuses: We tried to refund to your credit card, (didn't happen), we changed Merchant Credit Card Processor (it didn't work), we escalated it to our Financial Department (it didn't work), you will get a refund by check mailed to you (didn't happen), no one is available in the Finance Department (no return call).
Positive: Many and varied excuses, but not original, pleasant sales people
Negatives: extremely limited vacation sites and times, refunds not forthcoming
Only suggestion: Attorney General.