earthlink.net
Complaint
Margaret
Country: United States
I subscribed June 13, 2007 to their high speed internet service.. Due to circumstances, we later decided to move to a town 10 miles from here. I called earthlink to transfer the service and was told they do not have high speed internet in my new area. I asked to cancel my account and was told I would be charged the termination fee of $145.
I said I thought it is unfair to charge that penalty fee when they do not have the same service available in the new location. Some one who said she is a supervisor told me that is earthlink's policy. I told her I was never informed of this when I signed up, and did not read in any of the information that the fee would be charged if the service could not be provided in the new location.
She remained adamant, so I have to pay that fee. I went to their website and after scrolling down through many pages of legalese, found a few lines about terminating when moving - buried so far down that most people would not plow through it all - which earthlink likely knows. The legalese was designed to protect earthlink, not the consumer. I also had problems getting the proper tech help, and the speed was slow. I would not recommend earthhlink to anyone.
I said I thought it is unfair to charge that penalty fee when they do not have the same service available in the new location. Some one who said she is a supervisor told me that is earthlink's policy. I told her I was never informed of this when I signed up, and did not read in any of the information that the fee would be charged if the service could not be provided in the new location.
She remained adamant, so I have to pay that fee. I went to their website and after scrolling down through many pages of legalese, found a few lines about terminating when moving - buried so far down that most people would not plow through it all - which earthlink likely knows. The legalese was designed to protect earthlink, not the consumer. I also had problems getting the proper tech help, and the speed was slow. I would not recommend earthhlink to anyone.
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