Quality and Customer Service
Complaint
Kelly Farkas
Country: United States
Purchased England set (Fernwood) in 9/08 and have had nothing but issues. I've had cushions replaced and even sent the furniture back for spring repairs. We still feel like we're sitting in a hole after 10 minutes. Just got off the phone with a rep and they said they've done everything they're obligated to do -- everything but fix it -- and I can keep sending it back for reparis for the next five years. In the meantime, they said it's up to the store we bought it from to make us happy. What junk!! Don't buy!!
Comments
England, Inc. builds a quality product and if you have experienced an issue relating to a warranted manufacturing defect, we will be more than happy to assist you with a resolution. In most cases the store where your purchase was made can take care of any inquiries, issues, or needs, and in the event the store can not resolve the concern, England, Inc. will step in and find an amicable resolution. If your issue has not been resolved, please feel free to contact me at philip.arnold@englandfurniture.com or 423-626-5211 ext 1306.
thanks,
Philip
Since the company responded so quickly with a personal email address and phone number it seems reasonable that it may be resolved. It won't affect my decision making when shopping for furniture.