LG HBS-750 Bluetooth Headset Returned as Is from Repair
Complaint
LD
Country: United States
Purchased an LG-HBS-750 Bluetooth Headset and it quit working so since it has a year warrantee I figure I just contact LG and send in for repair or replacement. I registered the product when I got it so all information is online. The process seem very efficient at first. I was able to contact an agent online and they verified my product and I even uploaded my receipt in therer system from Bestbuy.
Unfortunately when I sent my broke headset to repair facility they sent it back "as is" stating they need proof of purchase. Obviously no one checked my account let alone that I registered the product when I bought it. I called Support again and I uploaded my receipt again and all was ok. Sent product back and two weeks later same thing, my original headset returned as is again. I then called Customer Service again and told the agent my problem and they suggest I send it in again a third time. Tired of this ordeal I asked to speak to a supervisor. I was put on hold for an hour before I decided to hang up. Had them on my speaker phone, just amazed no one ever came back, just forgotten! At that time I decided to send a complaint via LG's website. No one contacted me nor did I get an email. I did the same a week later just in case I didn't do something right. Same thing, no contact and no email. Initially I thought I just blow it off but wait a minute these are not cheap headsets. I've wasted my money on things but with that thought how many people out there getting ripped off. I plan to post never ending complaints all over the internet and I figure in time someone from LG will contact me or maybe not. However I will not buy there products anymore despite how good there reviews are. I'll put them in the same category with United Airlines...one bad experience after another.
Unfortunately when I sent my broke headset to repair facility they sent it back "as is" stating they need proof of purchase. Obviously no one checked my account let alone that I registered the product when I bought it. I called Support again and I uploaded my receipt again and all was ok. Sent product back and two weeks later same thing, my original headset returned as is again. I then called Customer Service again and told the agent my problem and they suggest I send it in again a third time. Tired of this ordeal I asked to speak to a supervisor. I was put on hold for an hour before I decided to hang up. Had them on my speaker phone, just amazed no one ever came back, just forgotten! At that time I decided to send a complaint via LG's website. No one contacted me nor did I get an email. I did the same a week later just in case I didn't do something right. Same thing, no contact and no email. Initially I thought I just blow it off but wait a minute these are not cheap headsets. I've wasted my money on things but with that thought how many people out there getting ripped off. I plan to post never ending complaints all over the internet and I figure in time someone from LG will contact me or maybe not. However I will not buy there products anymore despite how good there reviews are. I'll put them in the same category with United Airlines...one bad experience after another.
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