Cancelation Nightmare
Complaint
Katherine
Country: United States
For the past 3 months I have been given nothing but a run around by LA fitness in trying to cancel 2 memberships. We used to be part of Bally
1. The center closest to my house told me to go in between 9 and 5 Mon-Fri. Both my husband and I work and there is no way we can make it to the center between 9 and 5 Mon – Friday
2. I have written numerous emails and been ignored
3. I finally contacted American express and had them put a block on any and all charges from LA Fitness.
4. Once the block was in place I received phone calls to update my billing – so now I took advantage to talk to someone on the phone
5. They told me to send in a letter to LA fitness to cancel the membership.
6. I sent in the letter with both membership information to be canceled
7. I received a confirmation email that ONE of the memberships was canceled.
8. I sent in another email – that was ignored
9. I called the center near Levittown, NY again.
10. They told me that I have to mail in TWO separate letters – ARE YOU KIDDING ME????
11. They told me to go in between 9-5 Mon to Friday.
12. I again told them that this was not possible.
13. They told me to have someone else take them the letters.
14. I asked, are you sure that they will not just be given forms to fill out and that the letters will be sufficient?
15. I was told yes
16. My husband just took off from work this morning so that he could take them the letters.
17. He just called me:
a. The manager won’t be in until 10:30!!!
b. The letters are not sufficient … He gave him “cancelation forms” to give me to fill out!!! – I did specifically ask that question and was told no!!!
c. So now I have to spend more money on 2 stamps to send in these forms
18. In the meantime LA Fitness is still trying to collect their fees!!!
I have never encountered such an unprofessional way of conducting business. As I said, I have tried everything I can since the end of May and have received no satisfaction at all.
1. The center closest to my house told me to go in between 9 and 5 Mon-Fri. Both my husband and I work and there is no way we can make it to the center between 9 and 5 Mon – Friday
2. I have written numerous emails and been ignored
3. I finally contacted American express and had them put a block on any and all charges from LA Fitness.
4. Once the block was in place I received phone calls to update my billing – so now I took advantage to talk to someone on the phone
5. They told me to send in a letter to LA fitness to cancel the membership.
6. I sent in the letter with both membership information to be canceled
7. I received a confirmation email that ONE of the memberships was canceled.
8. I sent in another email – that was ignored
9. I called the center near Levittown, NY again.
10. They told me that I have to mail in TWO separate letters – ARE YOU KIDDING ME????
11. They told me to go in between 9-5 Mon to Friday.
12. I again told them that this was not possible.
13. They told me to have someone else take them the letters.
14. I asked, are you sure that they will not just be given forms to fill out and that the letters will be sufficient?
15. I was told yes
16. My husband just took off from work this morning so that he could take them the letters.
17. He just called me:
a. The manager won’t be in until 10:30!!!
b. The letters are not sufficient … He gave him “cancelation forms” to give me to fill out!!! – I did specifically ask that question and was told no!!!
c. So now I have to spend more money on 2 stamps to send in these forms
18. In the meantime LA Fitness is still trying to collect their fees!!!
I have never encountered such an unprofessional way of conducting business. As I said, I have tried everything I can since the end of May and have received no satisfaction at all.
Post a new comment