Royal Administration worst costumer service
Complaint
Juan
Country: United States
Car mechanic made claim aproximately at 9:00 am on 10/28 waiting for fax or phone call approval. Received call back at 5:15 pm stating not to touch car until inspector comes by the following day. Inspector comes by around 12:00 noon 10/29 and states not to still touch car until the company calls. I spend the whole day calling Royal Administration Services and requesting to speak with a supervisor and all I got was the round around with different excuses and the claim not being approved yet. In conclusion a repair of brake booster and door switches which could probably be solved in less than 4 hours has become over two day dilemma. Beware this company don't like to pay what they are responsible for.
Comments
In the long run, how is adding a third party between buyer and seller, with their overhead and profit, going to reduce costs to buyer? Unlike health insurance, they don't even have negotiating leverage with auto repair companies, so who is their profit likely to be squeezed out of?