Airtel Auto Game Download and Games Club subscription
Complaint
Rajesh CB
Country: India
Hi Mobile #9845825394
I recieved a message on 6-Feb-11 stating "Thanks for downloading 3DBigfootRacing from Airtel. You have been charged Rs 50..." though I hadnot downloaded it and infact this game is not available in my phone. On 9-feb recieved message stating "You have been renewed for GamesClub subscription Service..." 5 Rs has been deducted though I never subscribed to it. Again recived similar message on 11-Feb deducting 5 Rs again!!! I think Airtel is unfairly deducting balance from prepaid mobile service . On searching net found several such complaints . Even my my has been telling that she is also recieving similar messages deducting money regulary..
Rajesh
I recieved a message on 6-Feb-11 stating "Thanks for downloading 3DBigfootRacing from Airtel. You have been charged Rs 50..." though I hadnot downloaded it and infact this game is not available in my phone. On 9-feb recieved message stating "You have been renewed for GamesClub subscription Service..." 5 Rs has been deducted though I never subscribed to it. Again recived similar message on 11-Feb deducting 5 Rs again!!! I think Airtel is unfairly deducting balance from prepaid mobile service . On searching net found several such complaints . Even my my has been telling that she is also recieving similar messages deducting money regulary..
Rajesh
Comments
This is to inform you that your concern listed 12 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
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I would like to inform you that your concern listed 12 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed 21 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
I would like to inform you that your concern listed 21 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
My number is 9840112368. I received the same message just now. Why is my balance deducted everytime when I haven't even subscribed for the gamesclub services?! Help.
Thanks,
Gaurav Mittal
I recieved a message again and again( 20,21,23)on 21 may i receive massage 5 times and and every times charged 5 rs par massage. "You have been renewed for subscription_BikniRichAler subscription Service from airtel.you have been charged rs 5.latest games http://gclub.in browsing @ 30p/20kb"
I complained( 3 May) Customer care 198 for Unsubscription to it. I think Airtel is unfairly deducting balance from prepaid mobile service. On searching net found several such complaints. I want to get my money back its all your faults
Sanjay
from last 20 days I am getting message from AD-54321 " You have been renewed for Subscription_BikniRichAler subscription service from Airtel.You have been charged Rs. 5.Latest games http://gclub.in browsing @ 30p/20kb"
It is embarressing and I had not activated this service . I want to stop it immidiatly..
I am alvina .My mobile No 9557276240.I have recharge on 27.10.11 & Deduct in my account 20rs I am not Downloading any movie but I have revived massege Get 4 movie for 30 day.I am not understand this deduction please help me.
I am harika.My mobile no is 9573585444.I have recharged on 18.11.11 with rs.55 & Deduct in my account 30rs I am not Downloading any movie but I have received massege Get 4 movie for 30 day RENEWAL and last month they charged me rs.10 for the same reason i havent activated this service first of all.I am not understanding this deduction please help me.