samsung AC wrong commitment & poor service
Complaint
varun bhatia
Country: India
I have logged complaint on call center 01130308282 on 30th march 2010 for air condition servicing and on 03rd April , engineer visited my residence and informed about the gas leak-aged and suggested that Samsung going to start free service camp and it will cost you cheaper as well as response is very fast and asked us to pay visiting charges i.e. Rs-280 and insists that if will pay RS-200/- Without receipt because i'll be coming again for pick up for your air condition under free service camp so will serve fast, But i paid him Rs-280/- with receipt and waited for him for 2 days but he didn't turned up to take the faulty AC then i again called on the customer service and logged complaint for Non cooling on 06th April 2010 ( complaint no 8412806962 )
And today till 13th after 7 days no body turned to AC and I got no’s for service provider i.e. Sapphire wazi pur from call center and called them many times and every day they were committing will come next day , kindly look into this matter and update.
Looking for prompt response at the earliest.
And today till 13th after 7 days no body turned to AC and I got no’s for service provider i.e. Sapphire wazi pur from call center and called them many times and every day they were committing will come next day , kindly look into this matter and update.
Looking for prompt response at the earliest.
Comments
I purchased a samsung 1.5 ton ac one and a half month ago.i had registered a complaint that the ac got choked a week ago with the dealer.
But i am very disappointed that till date i have heard nothing from them.
I purchased a samsung 1.5 ton ac one and a half month ago.i had registered a complaint that the ac fan got irreguler speed and cooling is also poor and I already registerd one complaint my complaint no. is 8414978627 a week ago with the dealer.
But i am very disappointed that till date i have heard nothing from them.
My Mobile Number is 09425151988
I purchased a samsung 1.5 ton ac before half month ago.I had registered a complaint that the ac fan got irreguler speed and cooling is also poor and I already registerd one complaint my complaint no. is 8414978627 a week ago with the dealer.
But i am very disappointed that till date i have heard nothing from them.
My Mobile Number is 09425151988
Shri Krisna Ramesh Kamal Petrol Pump Home Science College Road Jabalpur(M.P.)
And today till 25th after 25 days no body turned to AC and I got no’s for service provider i.e. Sapphire was Pour from cervice center and called them many times and every day they were committing will come next day , kindly look into this matter and update.
Looking for prompt response at the earliest.