Deducting my balance from prepaid account inspite of repeated complaints
Complaint
Dr.Nagesh Reddy
Country: India
Even AIRTEL who call themself no.1,are deducting my account like anything.Its like whenever i recharge i find my money looted.This is happening since 8 months.Initially i called them and explained them and they checked and refunded 2times(Rs.99 and Rs.130).Later on repeatedly deductings,THE ANS I GOT IS: Sir,you have subscribed and & hence the deduction.thats all.
Tnis was a snock.becoz thats not 1st time i took this matter to their notice.All the amount they deducted are mainly for games & totalling till today is around Rs1200 till today.I'm a busy doctor aged 40,and definately not a cell phone freak.Many times i dint receive even a message for amount deducted.then cuts went on like this.since then i was deducted same way.First i kept track of them but then they said,iwas doing deleberately.with that i thought to hell with you & money,and applied for MNP tO IDEA.
I came to know that it takes days and i'm without a cell.I cant allow that due to my proffession.so i called up and asked them to stop airtel live.She was kind enough to suggest me to send an SMS and i cannot subscribe from tnen.
I was still on doubt,so recharged low amount.After 20days i recharged with Rs 222.i asked for Rs 98 internet.With that i got messages of deduction for all funny games and balance to Rs.04.00.
This time i'm not complaining to these irresponsible & ill mannered people.But as my responsibility,i should make people know things like happen & Guard their money properly as we tend to believe that these BIG COMPANIES & BIG PEOPLE dont cheate people.But these are actually more dangerose than people who live on thefts,pickpocketings.I was made to believe,by colleges etc that i was good in money managment.Nowi think they are wrong.
But what an experiece.Made me to doubt these big compnies and not to invest blindly.I think its better to lose money to those who're struggling to live than these BIG ....
Please be careful.
Tnis was a snock.becoz thats not 1st time i took this matter to their notice.All the amount they deducted are mainly for games & totalling till today is around Rs1200 till today.I'm a busy doctor aged 40,and definately not a cell phone freak.Many times i dint receive even a message for amount deducted.then cuts went on like this.since then i was deducted same way.First i kept track of them but then they said,iwas doing deleberately.with that i thought to hell with you & money,and applied for MNP tO IDEA.
I came to know that it takes days and i'm without a cell.I cant allow that due to my proffession.so i called up and asked them to stop airtel live.She was kind enough to suggest me to send an SMS and i cannot subscribe from tnen.
I was still on doubt,so recharged low amount.After 20days i recharged with Rs 222.i asked for Rs 98 internet.With that i got messages of deduction for all funny games and balance to Rs.04.00.
This time i'm not complaining to these irresponsible & ill mannered people.But as my responsibility,i should make people know things like happen & Guard their money properly as we tend to believe that these BIG COMPANIES & BIG PEOPLE dont cheate people.But these are actually more dangerose than people who live on thefts,pickpocketings.I was made to believe,by colleges etc that i was good in money managment.Nowi think they are wrong.
But what an experiece.Made me to doubt these big compnies and not to invest blindly.I think its better to lose money to those who're struggling to live than these BIG ....
Please be careful.
Comments
This is to inform you that your concern listed on 18 July 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
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Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
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