False windscreen damage-France
Complaint
peter tamvakeras
Country: Australia
Interesting ! I just had the exact same experience.I leased a car from National Citar which i collected from Charles De Gaul and dilevered back to Orly.
After a 24 hour flight from Australia,i was very surprised to find that nobody spoke english in there office.
Furthermore,most of the contract was in French and thee was a long quey of equally confused tourists.
After being directed to the basement to collect the vehicle,myself and several other tourists could not find the representative from National Citer to collect the vehicle.
Eventially he showed up and we took the vehicle.
We were not given a pass to exit the airport,so i had to ask again and the representative eventially gave me a pass.
After that frustrating introduction to National Citer. I was glad to finally leave,but an inspection of the vehicle was not possible given the other tourists were waiting and frustrated and the flustered representative was barely copeing.
Two weeks later,i returned the vehicle to Orly in perfect condition.
Once again the office was very busy and i was told to leave the car in very broken English and not to worry,all will be fine.
Much to me disgust,i returned home to Sydney 2 weeks later to be greeted with a charge on my credit card of a further $800 Euro.
As i originally leased the vehicle through Economy Car Rental and then reffered to National Citar to collect the car,my complaint was registered with Economy Car Rental.
After over a week of corespondence,i received an email ack from Economy Car Rental that i had damaged the vehicle and that had left the vehicle dirty and was lucky that i had not been charged for cleaning.
I was furious and asked were the "damage" had occured.And lso made a comment that i had no idea that i was obligated to proffessionally clean the vehicle prior to return.
After another week of corespondence from Economy Car Rental and 1 email from a manager at National,telling me that they value my bussiness and will look into the matter,i was finally informed that the windscreen had to be replaced.
I am absolutely appauled. We did not damage the windscreen.Infact i was very careful and the car was not very dirty.
I am not sure what to do now,but i suspect its all part of a scam to ripp off customers.
I am furious
After a 24 hour flight from Australia,i was very surprised to find that nobody spoke english in there office.
Furthermore,most of the contract was in French and thee was a long quey of equally confused tourists.
After being directed to the basement to collect the vehicle,myself and several other tourists could not find the representative from National Citer to collect the vehicle.
Eventially he showed up and we took the vehicle.
We were not given a pass to exit the airport,so i had to ask again and the representative eventially gave me a pass.
After that frustrating introduction to National Citer. I was glad to finally leave,but an inspection of the vehicle was not possible given the other tourists were waiting and frustrated and the flustered representative was barely copeing.
Two weeks later,i returned the vehicle to Orly in perfect condition.
Once again the office was very busy and i was told to leave the car in very broken English and not to worry,all will be fine.
Much to me disgust,i returned home to Sydney 2 weeks later to be greeted with a charge on my credit card of a further $800 Euro.
As i originally leased the vehicle through Economy Car Rental and then reffered to National Citar to collect the car,my complaint was registered with Economy Car Rental.
After over a week of corespondence,i received an email ack from Economy Car Rental that i had damaged the vehicle and that had left the vehicle dirty and was lucky that i had not been charged for cleaning.
I was furious and asked were the "damage" had occured.And lso made a comment that i had no idea that i was obligated to proffessionally clean the vehicle prior to return.
After another week of corespondence from Economy Car Rental and 1 email from a manager at National,telling me that they value my bussiness and will look into the matter,i was finally informed that the windscreen had to be replaced.
I am absolutely appauled. We did not damage the windscreen.Infact i was very careful and the car was not very dirty.
I am not sure what to do now,but i suspect its all part of a scam to ripp off customers.
I am furious
Comments
I forgot to mention that i asked for a photo of the damage and surprise surprise? There policy is not to take photos. I wonder why?
I encourage everybody to never use this company or Economy Car Rental.
It amazes me that such an advanced country like France which relies on tourism so much,can allow this to happen