Moved abroad company will not stop charging me money even with plenty of proof.

ComplaintsFitness CentersGym Membership

Complaint

0
Arturo Aguirre
Country: People's Republic of China
I live in Shanghai. I moved here in January 2012. At this time in January ,before I moved here, in December 2011 I delivered the appropriate paperwork to the Pilsen (Chicago) world gym CLEARLY SHOWING my relocation abroad. Even after I delivered this documents World Gym's staff in Pilsen failed to process the paperwork and failed apparently to stop automatic payments to my account! So in January 2012 World Gym continued to extract money from my account. I immediately went to the local world gym in Pilsen (a couple of days before my flight to Shanghai) and asked why I was getting charged if I had already presented the appropriate documents showing my intention to leave the country to LIVE in Shanghai. They AGAIN received more proof that I was moving away to Shanghai. I was sure that this time they would process this membership and I would be able to come to Shanghai without having to worry about this. Unfortunately it didn't happen like this. I notice that on February and also in March again World Gym Continued to charge my account!
I live in Shanghai and I can't be waking up at 2am GMT +8 (Beijing Time) to continuously pursue World Gym to do the right thing. Not only is this frustrating but it is also concerning that I can not trust a company that should be obliged to follow a certain level of ethical reservation towards dealing with consumers hard earned money! This is very immoral! I should not have to worry about this. And this should not be an issue!
I called world gym some time in early March again and they promised to take care of this. It didn't happen again. I CAN NOT take the risk of leaving access to my checking account to a rogue company with no ethical or moral values less expect them to be a company for the consumer and not to be a company of mindless profiteering.
I have already brought this up with my bank Chase in Illinois. Because at this point I have no control over when World Gym will consider my proof that I in FACT live in Shanghai! and stop drawing money from my checking account at their pleasure for profit.
And now I receive an email from them that they will charge extra charges.

Comments

  • 0
    Ken Marks
    I am having a similar issue, but I stopped their ability to charge my CC. I showed up in person and I signed paperwork explaining that I was moving. They assured me that was all I needed to do and that my account was canceled. The woman handling the request was extremely rude and unprofessional to me. To my surprise World GYM continued to bill me a few months after that. I stopped by the gym again and they said it was just one last final charge that I had apparently still owed and that it would not happen again. I had to get my CC company involved so the charges would stop. Now fast forward a year + later has passed and I receive a letter in the mail stating that I owe them money and that I am to respond by giving them my updated CC info. They say if I don't respond within 30 days to dispute the validity of the debt or any portion thereof, the office will assume this debt is valid. This place is shady and it seems down right fraudulent. Someone needs to do something. I plan on calling them tomorrow to threaten them with legal action if they continue to harass me. I am already going to caution everyone I know to stay away from this GYM and to get rid of them if they have a membership. I am sure they will have the same issues I and others have experienced.
  • 0
    Iknow
    She is married!!

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