Complaint

0
John J Butler
Country: United States
On Monday November 5,2007 I attempted to return a faulty GPS Garmin 530 that I paid $324.00 for. I had my receipt of purchase and presented it to the Manager there who said that he was sorry but he could not exchange or refund or credit my Sears acct and I left SEARS a DISSATISFIED customer!!!

I am appalled that SEARS sold me a faulty item and now won't exchange it for a new one or credit my SEARS acct with the $324.00. I have notified GARMIN of the situation and I want results!!

Comments

  • 0
    what?
    I can't follow what you are trying to say.

    What is the reason for refusing to exchange it?
    How long have you had this item before trying to exchange it?
    Some items cn only be repaired or replaced by the manufacturer (rather than through the point of purchase)?
  • 0
    John M Kusiak
    To whom it may concern: UT20071212_0000002009



    You all sent me the wrong Tracking Number etc. My name is Kusiak and the correct information is UT20071212_0000002009. I have taken the unit to the Sears Store in Lynchburg VA. It was left at the Repair Center which is no part of the Store Operations. Really nice that people from one side of the wall say that to a Customer. My issue is the fact that Sears repaired this unit (3) Times. It was sent out and each time it seized after limited use. Last November when I received it back the Repair Center said to add a little extra oil to the mixture. My concern at the time what if it happens again? Bring it back and we Will take care of it. Now almost a year to the day the unit seizes again. You all have the records and yes I did not purchase the extended warranty since while under warranty it was rebuilt (3) times. I do not want the unit repaired and as I said as the problem continued to happen what if it happens again. Thanks for nothing .

    A very dissatisfied former customer.

    John M Kusiak
    434-239-6215
    757-647-1999


    custrel@customerservice.sears.com wrote:
    Please include the following line in all replies.
    Tracking number: UT20071212_0000014723

    Dear Oleda Espey,

    Thank you for contacting us regarding your recent service experience. We apologize for the inconvenience this may have caused, and would be happy to discuss the concern regarding your recent service experience with you.

    We want to make sure your issue is addressed, so please contact us at 1-800-579-2395 between the hours of 8:00 AM to 9:00 PM Eastern Time Monday through Friday, and between 8:00 AM to 7:00 PM Eastern Time on Saturdays.

    We value you as a customer and can assure you that your feedback and comments are important to us. We look forward to meeting your needs in the future.

    Sincerely,

    Mary J.
    Sears Holdings Corporation

    > -----Original Message-----
    > From: John Kusiak
    > Sent: Dec 12, 2007 10:52:19 PM CST
    > To: webcenter@customerservice.sears.com
    >
    > Have not heard from anyone at Sears. Sounds like Sears could care less about Customer Satisfaction.
    >
    > webcenter@customerservice.sears.com wrote: Please include the following line in all replies.
    > Tracking number: UT20071212_0000002009
    >
    > Thank you for your recent e-mail. We are currently experiencing a high volume of inbound e-mail, and apologize for not responding to your request sooner. If your request has not been resolved, please reply back to this e-mail, and we will respond shortly. If your request has already been handled, we appreciate your patience.
    >
    > If you are writing because you have not received your order confirmation or ready for pickup email, please be assured that we have received your order and you should be receiving email confirmation within the next 24 hours. Your order was impacted by a delay in order processing that we experienced on the website over the holiday weekend. Thank you for your patience, and we appreciate your business.
    >
    >
    > Here is some helpful information for obtaining quicker assistance by telephone:
    >
    > - For issues regarding in-Home service and repair, please call 1-800-469-4663.
    > - For assistance ordering parts or manuals, please call 1-800-252-1698.
    > - For comments or concerns regarding in store purchases, please call 1-800-549-4505.
    > - For assistance with orders or ordering issues on sears.com, please call 1-800-349-4358.
    > - For issues with your Sears Card Credit account, please call 1-800-917-7700.
    >
    > Julie Allen
    > General Manager
    > Sears Customer Care
    >
    >
    >
  • 0
    deborah
    tracking number UT20050322_0000001326

    i am really getting tired of sears not taking care of this matter.  I have had two washing machines in three months, with them working less than 2 months.  I am tired of going to the laundry mat when i paid for a new machine Dec 14, 2007 and have nothing but problems with sears since that date.

    i want someone to contact me and pick up the junk washer so I can purchase one that will work and not cost me more time and money than my old unit ever did.
  • 0
    Delois Carter
    Sat. 2 wks ago I took my car to the garage, because my tire light was on, they told me that my tires had dry rotted.  I bought 4 new tire 700. 00 for them.  the tire light was still on, took it back, they said they set the light, however the tire light was still on. I had to take it to the dealer ship.. Only to be told that SEARS garage did not put the proper amount of air in the tires.  For 700.00 I would have thought they would have done it right.  Went back to Sears and talked with a clerk in the garage section, he said they only put a certain amount in the new tires.
    What is this about?/ My light was still on.. This is poor service
  • 0
    jeff berndt
    We bought a Kenmore Elite stainless steel side by side 5 years ago.

    Five months ago we had to have the Mother board as well as one of the other main panels replaced on the freezer side at a cost of $680. Today, we were informed that the compressor is going. The cost to replace that will range from $750-$1000. I am dumb founded at this point . What was the point of purchasing a top of the line frig if it was going to last under 5 years before completely failing.We were informed by the repair person that even with all of the repairs completed, there was no guarantee that the frig still wouldn't go out completely. His suggestion was to buy a new frig.  I'm done with Sears Appliances !!! Never again !!!
  • 0
    Judy Schwartz
    I was promised delivery on  a gift for my granddaughter ( a samsung tablet) today, January 9th.  I have called only to be told that "for some reason a label is just being printed," and not to expect delivery until the 18th at the latest.  I am very unhappy with this.  A seven year old doesn't understand why it didn't come when it was supposed to.  A delivery date should not have been given if the company was not going to abide by it. Shame on Sears.  I will think twice before ordering from you again on line.
  • 0
    Ram
    I am cheated by liars (sorry sears)......... i ordered my sofa last month and still waiting for the delivery. everyday back from office i have to call sears and they are saying same answer as 5-7 days for them to track my order number itself since their systems is not working. can anybody suggest me some legal opinion or contact..........
  • 0
    Pamela lomax
    On 3-12-2013 I ordered a trundle bed from sears 2 minutes later i called to cancel my order the lady i spoith was very nice with a well rehearsed speech. The money had already been removed from my3 debit card. I was informed tbat it would be 3-5 days to be put back on my card.on the 18th it was not on my card another call i was told 24-48. Hrs. Again no money another canned speach and 24-48hrs. Still no money another call said i would definately have my money by the 27th. Another call said 48-72hrs the messages are all identical from your service personel what is up? I will sue
  • 0
    Jason Crowe
    I purchased a whirlpool duet from the sears store here in Dothan Al. about a year ago. I haven't been totally dissatisfied with the appliance until march 4th when the machine went capput. I call the service dept. To get somebody out to fix it pronto because I have a family of 4 and the washer and dryer is a very important part of our house hold.
               Well, someone finally came out today, over a week later which is crap. Then the service tech looks over it 15 min and tells my father that he has to order 500 bucks worth of parts and it is gonna be another damn week before they come back to fix it.
                All I got to say is sears appliance repair sucks, if your gonna service your appliances you need to keep the parts in stock and not wait a damn week to come out to check it, if y'all are that backed up then you need to hire somebody. I paid almost 1300 dollars for this washing machine because your salesman told me it was one of the best along with the bull crap extended warranty, when my appliance tears up I expect it to be fixed in a timely fashion NOT 2 WEEKS LATER!
                  I was going to buy the matching dryer from sears, but after this crap, it won't be purchased at sears. I never had this problem at lowed, and you guys sure as hell aren't going to reimburse my 80 bucks I spent at the laundry mat. I believe its time to re evaluate
  • 0
    earllee108@com
    I made a mistake with my email address and would love tomake payment on my layway can you please address.m.
  • 0
    former sears customer
    I used to be a big sears fan.  Now the brands they sell are junk.  Clothes barely last a year, shoes start falling apart within weeks. Its all junk. When I tried to deal with it, I got the rum around because I didn't have the receipt but I had clearly purchased the shoes there. Boycotting. Customer care has gone to zilch.
  • 0
    UrsuloVega
    Hice una compra de un reloj bulova el dia 15 de junio 2015 y todavia es la ora que no a llegado, trate de que lo mandaran para padres pero no pudo ser y quedaron en mandarlo el 23 junio 2015 y todavia a esta fecha 25 junio2015 no a llegado, era para un regalo de padres y todavia estoy esperando y e quedado bien mal con ese regalo, y me dijeron que lo deje para el proximo año para padres, eso es muy feo no creo que vuelva a hacer negocios con sears.

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