LA Fitness impossible to cancel membership
Complaint
Katherine Martinez
Country: United States
I have tried for the past 3 months to cancel my membership and have received nothing but a run around.
I paid for 2 memberships at Bally's, now LA Fitness. One for me and one for my son. I have been paying both on my American express card religiously and finally in July I had no choice but to inform American Express to block any and all charges from LA Fitness.
My son moved away to Kansas City MO in February and I suffered a major cut in pay. Neither of us were able to go to the gym, nor can I afford to keep paying.
1. I called the local club and they told me that I have to send in a letter
2. I sent in the letter gave all the information for both memberships and received a cancellation for only one of the memberships.
3. I called again and now I was told I have to send in a separate letter for each membership! ARE YOU KIDDING ME?!?
4. The club told me to go in between 9 and 6 during the week and speak to a manager. I told them that I work and don't get home until after 7. And my son is in Missouri!
5. They said - have someone go in for you. And that is the best that they can do.
6. In the meantime, I am getting phone calls asking for updated billing information.
I am not and cannot go in and I am not going to send someone else on my behalf, so that they can then be told that I have to be there personally or that they need to bring me a form to fill out then go back.
And while all of this is going on charges keep accumulating. This is the most unprofessional way of conducting business I have ever encountered, and a very underhanded way of getting more money for services NOT rendered.
I paid for 2 memberships at Bally's, now LA Fitness. One for me and one for my son. I have been paying both on my American express card religiously and finally in July I had no choice but to inform American Express to block any and all charges from LA Fitness.
My son moved away to Kansas City MO in February and I suffered a major cut in pay. Neither of us were able to go to the gym, nor can I afford to keep paying.
1. I called the local club and they told me that I have to send in a letter
2. I sent in the letter gave all the information for both memberships and received a cancellation for only one of the memberships.
3. I called again and now I was told I have to send in a separate letter for each membership! ARE YOU KIDDING ME?!?
4. The club told me to go in between 9 and 6 during the week and speak to a manager. I told them that I work and don't get home until after 7. And my son is in Missouri!
5. They said - have someone go in for you. And that is the best that they can do.
6. In the meantime, I am getting phone calls asking for updated billing information.
I am not and cannot go in and I am not going to send someone else on my behalf, so that they can then be told that I have to be there personally or that they need to bring me a form to fill out then go back.
And while all of this is going on charges keep accumulating. This is the most unprofessional way of conducting business I have ever encountered, and a very underhanded way of getting more money for services NOT rendered.
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