Unauthorized transaction

ComplaintsOtherInsight card services

Complaint

0
Amarachukwu Onyeneke
Country: United States
Insight prepaid card is a scam. I loaded $5,000 on my Insight card and only used $25. I've text alert for my card and received alerts for the $5,000 load and $25 transaction. To my surprise, I lost my card and reported it immediately. I was told my balance was zero. I never received a text alert nor gave out my pin. Insight started a dispute process and as at the 10th business day of receiving my dispute forms, I was told the merchants haven't responded yet and that my dispute was denied for inconsistent statement. According to the cardholder agreement, I am eligible for a provisional credit on the 10th business day of receiving my dispute form, if the dispute has to be extended. But to play games, Insight denied my claim without even getting a response from the said merchants. This company also lacks customer service communication skill. The federal regulatory institution for prepaid card companies need to look into the scam going on at Insight. Playing with people's money is playing with people's lives. Insight Card services is a scam!!!

Comments

  • 0
    Tyran Cooper
    Today i got home and my card was gone from under my mattress and i always keep my card number wrote down so i call and they said i had 22.00 I went crazy because my children need that money. I called the customer services and they  was asking Q's they that the polices should've be doing. I need my money back on my card 211.00 these people is asking for addresses and all these things about the card coming up missing STOP THE CARD AND REVERSE THE TRANSACTION... Insight can do that or Get SUED.... I cant wait along time on this money because i am just now getting in good terms with my children... So i will close with this INSIGHT is not a good card company to use go to another because the it looks no one will be treated right...
  • 0
    Robert Hughes
    On Saturday i want to pay my boost Bill it decline 5 times so they hold my money and bill was never paid know i dont have no money. It say pend i need release back on my card i been calling your office no response please call me back 216 9652286
  • 0
    Robin Vaughn
    Today I got my check deposited and 20 dollars missing in 3 minutes charged a dollar to call and talk to someone telling me I had all these things charged to my card and declined that was not me won't file a complaint for me just I'm sorry I'm so sorry it's a scam stay away worst prepaid I ever had take your money take your money and won't help you get it back burn your card and stay away from them
  • 0
    Lee Kinzer
    Same here charged to talk to a rep after a text message said my card was charged at a Walgreens in Illinois (I stay in Ohio) while I was at work. Do I get home to call and tell them the problem they were supposed to block the card ASAP. Later that night another text 497.19 515.90 back to back still trying to get my Money back
  • 0
    mariee
    why hasn't the law shut down are start investigating Insight prepaid it's a scam stealing everyone's money with bogus charges 5000 was charged on my card from there company they have no explanation why they hang up so I got smart and started recording them like they did me I got all the evidence to use against this company I want my money back and want them to pay everyone they money from [***] lames

Post a new comment