Careful with ERUROPCAR in Bruges, Belgium

ComplaintsCar RentalEUROPCAR Bruges

Complaint

0
Javier200
Country: United States
Be very careful when you rent a car with EUROPCAR in Bruges, Belgium. I was a victim of a big scam by the people at this office.  I was told it will be OK to return the car on Sunday even though the office will be close.  They said just park the car and drop the keys through the office door.  When I returned home to the US, I had a bill from EUROPCAR for damage to the car and another one for fuel.  First, I took pictures of the car when I left it at the parking lot.  The car was in the exact same condition as it was when  I picked it up in Dusseldorf.  There was no damage to any part of the car not even a scratch in the paint. Also, I kept a receipt from the gas station in Bruges where I filled the gas tank on my way to return the car.  My Credit card company has been trying to get prove of the damages from Europcar but so far in three months they haven't sent anything.  To me this is a scam to get extra money from foreign tourist.  The car was perfect when I left and the tank was full.  I know it and they know it so it is a shame that a company I used to consider honest will do this to its customers.  Stay away from Europcar in Bruges.

Comments

  • 0
    Jade
    Europcar don't respond to any communication, I've been trying to get a reply for about two months now. You can get help from the ECRCS: Email ECRCS@ECRCS.eu
    They are the regulating body for car rental in Europe. Good luck with this lot, I've found them to be plain rude.
  • 0
    Graham
    I rented a car from europcar in October 2013. Returned car on correct day and time attendant wouldn't  check it . A week later I got a charge on credit card for scratches for 130 euros. I had taken photos at time of return but later told that scratches were below bumper.  The ECRCS are a complete waste of time siding with europcar, even though their own code of practice states car should be checked with someone at time of return. So don't waste your time these people are a joke. Best bet book with another car company
  • 0
    Andy H
    Agreed - same thing happened to me. These guys are shocking. For all those looking at car rentals in Bruge steer clear of Europcar. They charged me for petrol after I just topped up. Luckily I took photos of the car before leaving it as I'm sure otherwise I would have been pinged for that as well.

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