Complaint

0
Paul
Country: United States
I've signed up for Direct TV a year ago. All twelve months I was having problems: my receiver had to be replaced twice, I had video dropouts, the technicians came several times to check my antenna. I didn't see any improvements in the signal.

I finally had enough and called to cancel. They said "No problem". My last bill came with $70 in additional charges for "service call". I was also billed for the next month. I called, they said they will return my monthly charge but refused to remove the "service call" fee.

I am unsatisfied with the service, and would not recommended.

Comments

  • 0
    Stacy
    I am in such a dispute I can't even tell you the trouble I've had with them. I had TIVO for years with no problems. Now I've had their newer box replaced 3-4 times now in the last year and a half. When I try to cancel my service, they say each time I've replaced my box, my contract was extended 2 years. WHAT? Not ONCE did they tell me that the 2 hours each time I was on the phone with them with ISSUES.

    I'm taking it to the top guys/girls over there before I give up at this point. I do not WANT Direct TV anymore and I can't seem to get out of this contract I didn't even agree nor sign anything that I'm into.

    Stacy
    IBStaccee@cablerocket.com
  • 0
    Peej
    If you are thinking about switching your current satellite service to DirecTV -- DON'T! We decided to make the switch in order to pick up the NFL package.

    Our installation was set for Sunday, Sept. 9. We were given a four-hour window and spent our entire Sunday waiting for the installers. No one showed up. After repeated phone calls to DirecTV (which included long waits on hold and lost connections), we were told that the next available installation date was Sept. 16.

    We explained to customer service that it was through no fault of ours that the installer failed to appear on the promised date. We were somewhat placated when the representative promised to send someone on Wednesday, Sept. 12. The agent was asked if she was absolutely sure that someone would show up and she verified it repeatedly.

    Guess what! We rearranged work and school schedules so that someone could be home and once again, no one appeared. To make matters worse, we had already cancelled our other cable service as of Sept. 8, expecting to get DirecTV on the 9th. When we said we should be compensated for our 8 hours of waiting for failed appearances, we were told that we really weren't DirecTV customers yet, so they didn't owe us anything.

    No kidding! No one at customer service knows what the other representatives are doing -- promises are made and broken -- and trying to deal with a rational human being on the other end of the phone line is impossible. It is absolutely the worst customer service that I have ever experienced. Stick with Dish Network and watch football on Fox!
  • 0
    Jon
    I too had the unpleasant experience of rearranging my schedule to wait around for a promised install of Direct TV on 11/27/2007 between 12-4 PM. I actually took a vacation day for the special occasion.

    When I called at 3:30 PM the day of the installation to verify that an installer was still scheduled, I was informed that I have the date incorrect for the install. It was scheduled for 12/04/2007. I was given the opportunity to reschedule the installation, but I declined and requested my money back due to their piss poor communications with me as a potential new customer.

    The strangest part of the entire ordering process was that I was told that I would receive an e-mail summarizing my entire order and confirming the installation date. I never received the e-mail, but my credit card was immediately charged for the order that day. It seems that they were more interested in getting their money, than communicating with me the contents of my order.

    What makes me the most upset about the entire thing is that I consider myself somewhat meticulous when it comes to doing my homework prior to making a major purchase. I took detailed notes of my conversation with the representative and clearly documented the correct date and 4-hour time window given, but was told that it didn't match what they had in the system. I stated that since I only had my notes to go by and not the confirmation e-mail, I was under the impression everything was correct.

    Direct TV has wasted my time and energy on something that could have been easily avoided if the representative had only followed through with an e-mail. They tout that they have the highest customer satisfaction compared to cable and Dish Network, but I will not look at those TV commercials the same after today’s exercise in futility.
  • 0
    Jim Kramer
    Direct TV Sucks!

    Read my story here: http://www.pbase.com/jwkramer61/dtvsux

    -Jim

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