Problems with furniture

ComplaintsFurnitureEngland a Lazboy company

Complaint

0
Louis Bell
Country: United States
For anyone considering buying England brand.  After looking at several brand name couches my wife and I decided upon the Oakland style non reclining couch, model # 7205 and matching motion love seat, model # 7203 for $2,250.00 in October.  Both pieces were delivered in less than four weeks, however each had minor damage which we discovered after they were unwrapped.   The damage appeared to be caused at the factory.  In addition after sitting on the couch we discovered  that the seat cushions slip out while you are sitting and must be tucked back in every time. Numerous calls to the store starting that day have yielded promises of repairs but none have been performed as of today 12/ 20/2011. Based on our experience do not buy this brand!!!!!!

Comments

  • 0
    Bill Woods / CSS
    Thank you for your purchase of our product.  We apologize for any damages that may have occured from our facilites, shipping and or at the dealer level. We would strongly suggest you continue to contact your dealer as we will assist them in resolving any issuew within our warranty guidelines. If you cannot reach an amicable resolution with the dealer please feel free to contact me directly @ 423-626-5211 ext: 1343.
  • 0
    Mir
    Good luck Mr. Bell my daughter had some dealings with Mr. Wood and it took forever to get coordination with the dealer. Satisfaction? Ha! never, the dealer said they looked at her piece of furniture but never darkened the door. Mr. Woods believed them and the dealer called her a liar when she tryed to persue getting some warranty work.  Get that stuff returned right away - she now has problems with the frame pulling apart - check out yours and see if they used a lot of scab plywood for bracing. A real eye opener.
    I bought Best Furniture from a dealer and it is really impressive. Made in Indiana with Indiana hardwood. Quality, built to last - never would I recommend England to buy or even try to get satisfaction after the sale.

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