Bosch appliances
Complaint
Jande
Country: United States
We have had terrible luck with our Bosch appliances.
Dishwasher
Rollers wear out because they erode in the spray. Need to be changed every 2 years at a cost of about $60.
Original cost $1000.
Cooktop
Automatic gas ignitors flaky since day 1.
About 50% of the time they don't work at all. If they are working, they won't shut off when using 2 of the burners. Consequently we only use half of the cooktop.
Original cost $1100.
Wall oven
Repaired at least 5 times. Replaced door springs at a cost of $185. (not a misprint!) Replaced 2 oven lights at a cost of $60. Uses very nonstandard bulbs. Repaired cooling fan twice. Repaired selector switch twice. Part cast $90.each time. Repaired display board as the quality of construction is so poor that merely pressing the timer buttons will break supports on the board. Cooking performance very slow. Takes over an hour to preheat and no light or anything to tell you when the oven has reached the right temperature.
Original cost $1400.
Don't be fooled by the fact these appliances are made in Germany. They are extremely poorly designed and very unreliable.
We got them because they are very nice looking and we thought that "German engineering" meant quality.
Dishwasher
Rollers wear out because they erode in the spray. Need to be changed every 2 years at a cost of about $60.
Original cost $1000.
Cooktop
Automatic gas ignitors flaky since day 1.
About 50% of the time they don't work at all. If they are working, they won't shut off when using 2 of the burners. Consequently we only use half of the cooktop.
Original cost $1100.
Wall oven
Repaired at least 5 times. Replaced door springs at a cost of $185. (not a misprint!) Replaced 2 oven lights at a cost of $60. Uses very nonstandard bulbs. Repaired cooling fan twice. Repaired selector switch twice. Part cast $90.each time. Repaired display board as the quality of construction is so poor that merely pressing the timer buttons will break supports on the board. Cooking performance very slow. Takes over an hour to preheat and no light or anything to tell you when the oven has reached the right temperature.
Original cost $1400.
Don't be fooled by the fact these appliances are made in Germany. They are extremely poorly designed and very unreliable.
We got them because they are very nice looking and we thought that "German engineering" meant quality.
Comments
the cost of a conventional water heater. It functioned well for 2.5 years,
then stopped working. I thought "no problem", the warranty was a reasonable
5 years, similar to a "normal" water heater. I failed to read the fine print however. 5 years was for the heat exchanger ONLY. The rest of the parts were
warrantied for ONE YEAR ONLY!?. The failed part, the main circuit board was FIVE HUNDRED DOLLARS!!, almost half as much as a new unit.
Even the cheapest conventional water heater lasts more than a couple years. This is my second bad experience with Bosch, as I had an early
failure of a dishwasher as well, where the replacement parts far exceeded
the value of a two year old appliance. I'll not consider purchasing another Bosch product. Beware an advertised warranty length to be sure it's on the whole product before purchase. To add one more complaint, I was on hold for over 2 hours for tech support to diagnose the problem