Problems Obtaining Refund of $1,500.00 as Agreed

I just finished paying the last electronic draft payment for the extended auto warranty with Consumer Direct Warranty Services on 5/1/11.  I submitted all the required paperwork (notarized letter, vehicle product warranty agreement booklet, purchaser's payment plan agreement, a copy of valid vehicle registration, and maintenance records)and the company returned all the paperwork back to me with no explanation of why.  Therefore, I don't know whether or not I will be receiving my $1,500.00 refund as explained I would receive if the company did not pay any claims.  If there is an action lawsuit against this company, will someone please let me know.  If someone has sued this company, will you please give me some insight about what I need to do.