Maytag poor service in Trinidad and Tobago

ComplaintsAppliancesConsolidated Appliances Limited

Complaint

0
John Look Loy
Country: Trinidad and Tobago
Almost three years ago I purchased a MAYTAG refrigrator and cooking range. The range works well but the refiigerator had to be replaced due to the freezer door was always wet. Replacement of the refrigerator the door was still geting wet they never returned to check my complaint to date, so i decided maybe I have to live with this problem and wipe the mess up every day (almost three years). I recently had another problem the ice maker would dispense ice but made ice just fine. After investigateing the problem myself I went to CONSOL, made a coustermer complaint and told them the ice maker motor was running but the orgor drive was stripped. They came to my house two days after Sat 21/04/2012 told my wife the orgor motor drive was stripped charged her $150 for service charge. Today Mon 23/04/2012 I called Consol to try to resolve this issue, the insolent pirson on the other end did not give a chance to explain my self. This refrigerator cost $17000. dollars, because I wanted good after sales service I bought this item locally. The service rep on the phone tells me they dont have any motors but he can tell me where to get one at that point I had to hang up or it would have gotten dirty.

Comments

  • 0
    Melanie
    Hello John Look Loy.  My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your refrigerator.  If you would like us to look into this further, please provide name of the site you were contacted on (Complaintwire), your name, your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com.  We would be happy to review your concerns further. Sincerely, Melanie.
  • 0
    Bernadette
    I too purchased a Maytag refrigerator and cooking range from Consol some time ago. As well, I opted to purchase locally to ensure service would be available if needed. The refrigerator is now giving problems. The lights on the door keep flashing and the dispenser keeps making a ticking noise. Additionally the temperature of the refrigerator is not consistent so there is spoilage. Contacted Consol only to be told they cannot give a time when I would get service as there is only one technician to service the "whole of Trinidad" and I may have to wait as long as two weeks before their lone technician contacts me to let me know when he can visit. I would think that after having paid the kind of price I paid for the appliance, better service would be afforded to a customer.
  • 0
    LEONARD
    Where can i get service for maytag washer
    model  :lat9356aa  serial : 25106087ym   in trinidad
  • 0
    when ho
    Having problems for Maytag appliance,parts,repairs. We can help with factory parts and support.email.caribe@carol.net.       When Ho
  • 0
    Hilary
    I bought my maytag washer about six years ago. Late last year it stopped filling. I called Consol on several occasions. If I was lucky to get through to speak to anyone they always sending me to a next line which nobody ever answers.
    I got fed up and when to Parts world. They said it was the tempeture switch and it is costing me a pretty penny because they have to import the part.
    I again tried Consol yesterday ( 24\2\17) but this time their phone seems to be out of service.
    I need to get my washer fixed asap.
    HELP
  • 0
    [***]
    YOU IDIOTS. KALCO BOUGHT CONSOL. CALL THEM
  • 0
    Akash
    Irregardless of who owns the company, Maytag should investigate Consol and remove the dealership from them. I too bought a Maytag stove. The oven stopped working after a year and they won’t service it.

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