Being charged from something I didn't order!

ComplaintsHealth & BeautyVita Clear Vitamins

Complaint

0
Adrianne
Country: United States
I also was charged 3 times now for something I did as a "TRIAL"! I am now waiting for my refund, 4 weeks later, besides the shipping charges that it cost me. I am very discouraged with PRO Active as well because a couple of years ago you could order something and you only received that months' supply now it goes on and on until you call and complain and then ship it back!!!! I believe I will call the BBB about this situation. I am a hardworking person that can not afford to have $99.00 here and $75.00 there taken from my account!!!! DON'T ORDER THIS PRODUCT!!!!!

Comments

  • 0
    tj
    If you wait any longer for your refund, you will never get it.

    It is a common "health product" scam to use "free trial" offers, for "just shipping and handling", to get account information and then cram on repeated charges.

    You would be wise to immediately dispute the charges through your bank as fraudulent.  The company may have promised a refund, but such promises are used to string you along until the 60 day dispute window has passed, after which your bank can't reverse the charges.  

    You have 60 days from the statement date of the statement showing the disputed charge to dispute through your bank, under FRB Reg. E for checking accounts, or FCBA for credit cards.
  • 0
    tj
    In addition, close your account due to fraud.  As long as they have valid account information, you cannot prevent them from cramming additional fraudulent charges.
  • 0
    Lisa
    Completely agree. Vita Clear is a scam. Don't order it. There aren't any benefits and will probably make your skin worse from all the stress you go through trying to cancel it.
  • 0
    Mary
    These guys are criminals. Like the others, I get the free trial and called them immediately to cancel. Thinking it was cancelled, when I checked my bill, I was surprised that there is a $46.09 charge on my account. I called Proactive immediately and they said that Vita Clear is a different division on their company and I should have called them instead of Proactiv. When I returned the item, the item was sent back to me cause the return address on the shipping receipt that came from them has an invalid zip code, which I ended up paying $15 for the return shipping. This guys should be put in jail!!!! Will never buy anything from these guys again.
  • 0
    Heidi
    Same here! I did the free trial thing and then they changed my account! The worst thing is I didn't want them!!!!! Crocks!!!!!!
  • 0
    marena
    you guys charged me more money and i cancled a long time ago i want my money back the pills dont even work they just mKE ME POOP ALOT and they suckk ass man
  • 0
    Dew
    Pleaassee, away from the financial issues, is there any side effects for this product... I mean for marriage and pregnancy ?!... TIA!

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