Number Disconnection Without Intimation due to Non Usage

ComplaintsCellphone ProvidersAirtel - Prepaid

Complaint

0
Bharath B
Country: India
I Bharath B have been your customer from since 5 years . 2 Days back my Airtel No has been disconnected  due to "NON USAGE" and the number has been recycled.I have validity on the prepaid SIM card till 2017 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know. Right now i am in turkey and i cant use my SBI internet banking just because you have blocked the number . I had very important transactions to be done. I am really not happy with your customer care executives support . They say you should have read the terms and conditions before taking the SIM. Frankly speaking i have not read the terms and conditions i agree....... I think in that terms and conditions they would have mentioned that they will disconnect our SIM without any Intimation.
I really dont know how to proceed further . I need my number back . I hope you will take this case forward and get my number back as soon as possible.

Regards,

Bharath B

Comments

  • 0
    AFSAR K.S
    Hello sir,

    I received message Airtel mobile daw winner with 500000 pounds. I send mail my address and bank details. No cash given me. Never cash.
  • 0
    airtel
    Namaste Bharath,
     
    This is to inform you that your concern listed on 17 July 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence  


    We assure you that we are committed to resolving the issue to your satisfaction

    Regards    
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  • 0
    Nagasri
    I am also having the same problem
  • 0
    Sampath Singamsetty
    I am also facing similar problem. I took a life time prepaid connection (9618071560) in 2008. I normally stay in USA and whenever I am in India I use this number and also I make it a point to recharge the account even when I am not using it during my stay in USA. Suddenly its disconnected and when contacted by mail I got a reply that its permanently disconnected and allotted to a new customer. I don't really understand why Airtel offers lifetime and disconnects this way. I also have a Vodafone connection and I never faced any such issue with Vodafone. Terribly disappointed with Airtel.

    -Sampath Kumat
  • 0
    Usha Kumari
    Hi,
    I am facing the same problem which Bharath was faced. I am airtel customer from 9 years. 6 months back i came to abroad. I was not using airtel from 3 months. But i was getting messages and one time passwords. But 4 days back they have disconnected my number without any intimation.
    This is very bad with this much years of loyal customer. I was using that number in so many places. So my all transactions got stuck. I am very much upset.

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