Lost both packages

During my last semester in college I had problems with my complexion that motivated me to try proactive.  I agreed to try the vitaclear vitamins for free with my starter kit from proactive.  I saw minor improvements from the proactive and vitamins so I ordered the extra strength proactive and the sales rep on the phone didn't tell me that the next supply of regular strength was already on its way.  All of a sudden I had regular strength proactive, extra strength proactive, and vitaclear vitamins show up.  I called and cancelled everything, sent back the vitamins (that I was now being charged for) and regular strength proactive, yet kept the extra strength proactive.  After graduation I went on vacation for a while and 6 months later I get an email saying that the vitamins are going to collections unless I pay, no calls, no snail mail, just an email 6 months later!!!!!  When I called they said they never received the packages and I owed the balance for both the vitamins and regular strength proactive.  I called UPS and they said its unheard of to lose two packages in one transaction, not to mention they were going to the same entity....guthy skank-er, its impossible that neither package arrived!!!!!!  This is a total scam and they should be ashamed of themselves...people are trying to better their lives, increase confidence etc by trusting their brand-name and [***] celebrities but many are left feeling like a chump ie. yours truly.  My advice is to 1) never ever support guthy renker and inform others that do to STOP!! 2) always insure and/or get a confirmation of delivery for packages sent back to guthy-renker  3) reduce the amount of dairy you consume...this helped my complexion more than proactive or those [***] vitamins ever could!!!!!!  Good luck fellow scamees