ICICI Bank delay and escaping nature for money transfer to India
Complaint
sham beri
Country: United States
Dated: Nov/04/2008:
California:
I initiated money transfer using Money2India for 1800USD on 4th Oct,08 to the beneficiary account in SBH,Hyd and for which I got a confirmation by ICICI that money was transfered on 10th Oct,08 successfully. Whereas the beneficiary bank is denying that the transfer took place.
I contacted ICICI customer care both at USA, and also India but they did not provide any usefull information and each one will have his/her own status about the transfer. They ask us to stay online and simply cut the call. Next time if we call again, new person comes and we need to explain whole story and the same thing happens again. I was shooting mails to customer service in India,and they, instead of replying to the same mail which I sent, they reply in a new mail without providing what we are asking for.
The beneficiary bank wanted UTR to trace out the status, but ICICI is silent on this UTR. When I ask for UTR, they some thing totally irrelavant. They asked that beneficiary bank transaction statements shown to them and we provided the same, but no vain.
If any one knows how to resolve this issue, please advise.
Thanks
California:
I initiated money transfer using Money2India for 1800USD on 4th Oct,08 to the beneficiary account in SBH,Hyd and for which I got a confirmation by ICICI that money was transfered on 10th Oct,08 successfully. Whereas the beneficiary bank is denying that the transfer took place.
I contacted ICICI customer care both at USA, and also India but they did not provide any usefull information and each one will have his/her own status about the transfer. They ask us to stay online and simply cut the call. Next time if we call again, new person comes and we need to explain whole story and the same thing happens again. I was shooting mails to customer service in India,and they, instead of replying to the same mail which I sent, they reply in a new mail without providing what we are asking for.
The beneficiary bank wanted UTR to trace out the status, but ICICI is silent on this UTR. When I ask for UTR, they some thing totally irrelavant. They asked that beneficiary bank transaction statements shown to them and we provided the same, but no vain.
If any one knows how to resolve this issue, please advise.
Thanks
Comments
(Regd office C-4/33, sector X1, Rohini, Delhi-85)
Tel- 27571952, 9810549674, 9891629972
E-mail bahl_investment @yahoo.com
Thursday, November 20, 2008
The Chairman and Managing Director,
ICICI Bank Ltd,
Corporate Bank,Mumbai
Dear Sir,
Your Sector X1,Rohini Delhi-85 FDR ID 513101622/036714001386dated the 29th March,2007 maturity dated 07-11-08 fvg Raj Bahl and B.R.Bahl payable to either or survivor for Rs 1,20,000 ,maturity amount Rs1,40,688
I have to bring to your kind notice with very heavy heart that your branch is not functioning properly and giving a bad name to the image of the second Largest Private Bank of the country as a result of which your Bank is suffering badly partially due to world financial meltdown but more particularly due to your most inhuman and inefficient Bank.. I may not be wrong if I state that the branch is running like rudderless ship and needs shock treatment. Since the transfer of Shri Gagan Deep Singh Bedi to Gurgaon, the state of branch is not at all satisfactory for the last two years. Complainst have been received from several other fellow senior citizen members of our Forum who happened to be your branch customers. TDS was unauthorizedly deducted from the proceeds of the maturity amount of their FDR with you notwithstanding the fact that they had given Form 15 H during 1st quarter of the financial year.
In my instant case, I had given Form 15 H at the time of issue of my FDR from your branch and again in the 1st quarter of financial year 2008.To my utmost surprise and disappointment, while depositing the proceeds of the captioned term deposit on the 7th Nov,2008, from my FDR, a sum of Rs 1,39,688 has been credited to my savings bank account number 036701000027 with the above noted branch instead of Rs1,.40,688.The Branch may kindly be instructed to pay the difference of Rs1363. Kindly instruct the branch that the same should not be repeated with other elderly citizen customers and our Forum members..
Hopeful of sympathetic consideration from you,
Yours Faithfully,
B.R.Bahl
President
Timeline
* Transaction was initiated on 2nd of March,
* Amount debited from our account on 3rd of March
* Transaction was verified on 5th of March
* Customer Representative asked to reset password on 7th which took 24 hours to activate
* 9th No Status or update
* 10th on calling customer care they asked me to inform the remitter to send them mail and can’t disclose the information
* Today they extended delivery date to 17th March
* Today they extended delivery date to 23 March
Continued verification and asked to reset the password on 10th of March
which took more than 24 hours And is still In the process of processing for
indefinite time … today is 11th March and counting …
Do you think you really want to transfer or receive money using un dependable service which has too much delays on top of your regular wire transfer and uncertainty and lack of interest to respond sounding clearly in their voices ?
They Seems to have a standard way of answering “Please ask the remitter to send a mail, and call us we can’t disclose the information” Its my account mentioned as beneficiary you dammit, if not brain use your eyes at least.
Their SLA is maximum of five days, what I noticed today is 9 days and counting ? Their standard operating procedure is to put funds on hold for fierce reason which by the way they don’t share with you. and hold funds as long as they can … what you should understand here is they are making fool of many like you so it must be in millions plus their interest, that not only covers the fluctuation of the currencies but also raises their profit levels to significant extent
Hell No I will not recommend Money2India again to any one ever.
Next time … I would go for Wire transfer free from SBI or some other better provider
Money to India on Complaints Board 1
http://www.complaintsboard.com/complaints/icici-bank-money2india-c409609.html
Money to India on Complaints Board 2
http://www.complaintsboard.com/complaints/icici-bank–money2india-c12284.html
Money to India Comments and Complaints on Latest News tips
http://www.newlatesttips.info/index.php/archi ... /#comment-76495
Review of Money2India service to transfer money to india on mouthshut since 2007
http://www.mouthshut.com/product-reviews/Money2india.com-925054186
Complaints Board user comments on money to india using money2india
http://www.consumercourt.in/other-banking-ser ... ndia-fraud.html
http://www.complaintsboard.com/complaints/icici-nri-banking–money2india-c31227.html
Money to India in r2iclub with respect to money to India
http://www.r2iclubforums.com/forums/showthrea ... 0495#post360495
My Blog on problems faced with respect to money2india service Money to India
http://vasundhar.blogspot.com
Money to India regular complaints on google
Alternate solutions for money transfer to India
http://www.sbical.com/moneyTransfer.asp
http://www.westernunion.com/
There are plenty and reliable service out to send money.
DO NOT TRUST ICICI Bank!
ICICI BankTowers,
Bandra Kurla Complex, Bandra,
Mumbai-400051
Kind attn: Ms Chanda Kocher, Chairman
Ref : ICICI Bank CC no. 4629867036667009
This is to bring to your notice that I have been holding the above mentioned C/C from 2012. I have made quite some hefty transaction and simultaneously paid all the dues within the stipulated due date with an excess payment of Rs.540/-.
Suddenly few days back I got a compiled statement from ICICI Bank whereby they have charged me an interest of Rs.6600/- against a fictitious credit card account no. starting with 4477 and ending with 6000.
On talking to the customer service personnel, Mr. Srinivasan on 22nd Feb, he informed that it is against a card issued to me in 2001, whereas to my surprise I did not possess any ICICI bank Credit card during that time and it is the 1st time last year that I got this credit card.
Mr. Srinivas even advised that I should not be making any payment for the same and we will be informed vide mail in 2 days. When I did not receive any mail, I contacted the ICICI bank credit card department yesterday, only to be informed by a lady at the customer service, that I have to pay this amount, though the card never belonged to me.
Madam, please note that I am holding an ICICI Bank S/B account no. 004701046156 at Kormangala Branch Chennai for last couple of years with a decent amount of transactions. My records were always clean. I an even having quite a few FDS with your bank at CIT Nagar, Chennai & Kazhakuttom, Trivandrum branch (A/c no. 086614000165/ 104014001262/ 104014001308/ 104014001457). Still I do not understand why ICICI bank is harassing me in this way for no reason of mine.
If I am possessing such a fictitious card, request you to please arrange to send your personnel at my place with the application form and courier receipt of the credit card duly signed by myself and I will promptly make the payment with an apology.
Request you to kindly look into the matter and redress the harassment I have to undergo within 7 days.
Failure to do so, will prompt me not only to pull out only my investments and savings, but also of all my other relatives, who is having their account and credit cards with your bank being insured by me and will be forced to take this matter into the attention of RBI.
Thanking you in anticipation,
Regards,
Indranil Chakraborty
E-mail id: chakraborty.indranil@gmail.com
Phone no. 9791017616
Address: Old no. 4/ New no. 15, Maharaja Santhanam Road,
Amaravati Apartments, Block - F
Flat no. 4, T. Nagar
Chennai - 600017