Complaint

0
Mishelle
Country: United States
I ordered a dress from IGIGI at http://www.igigi.com/. When It arrived I discovered that the size was wrong. I sent it back promptly following their return instructions.

A week later I called them to ask about my refund. They told me they didn't receive the package and it takes at least two weeks for them to process the refund. So, I waited TWO more weeks, and when I saw no refund applied I called again. Again, they told me they have no record of my package. I then went to the post office I used to sent the dress back, and they printed out for me their tracking report that showed that the package was delivered.

They say they cannot find my package, and I am waiting for my refund.

Comments

  • 0
    Sharon D. R. Smith
    This seller with whom I have had issue before, claimed that a top that I ordered for a friend and returned had been worn and was stained which is a lie straight from the pit of hell. When the top arrived, she tried it on and immediately took it off. Afterwards, I gave her a satin padded clothes hanger to hang the top on so that the wrinkles would fall out of it. The next morning we went out of town and the blouse was left at my home, hanging on my door underneath a clear bag. While on the trip, I teased Debbie that we were going to be the "Bospy Twins of Christianity", because I was ordering the same blouse in the same size and would wear it at the same time she wore hers. She said that she did not think that the blouse was still in stock. I went to the actual site, Igigi.com, and the top was still available and there a 50% coupon code; I ordered the top. When we returned from the trip, Deb tried the top on again and decided that it did not fit her well, because she is so top heavy and it fell too low in the front. I told her that had I known she was going to return the top, I would have kept if for myself.  However, since she had not paid me for it yet, I told her that I would return it for the refund. As a result of having a bad experience with returning something by mail wherein I suffered over a $200 loss, decided to always return things at a store in person or video any item that I returned by mail. I did just that with this blouse. I have never had use any of these videos, however, I am willing to share them with you, the company who is falsely alleging that the blouse had been worn or even as evidence in court - hopefully we will not have to escalate to that.

    My friend is willing to submit a signed, sworn and notarized affidavit to you or anyone upon request. Igigi may do whatever they please with that top (I am sure there a shelters that they could donate the top to rather than "destroy it". At any rate, I do not need it. I have one identical that I purchase from them (in fact, I wore it in television talk show that I host), but I am expecting a full refund. By the way, I used my own postage to return the top.

    Finally, it is more apparent to me know that this company has no integrity. I encourage any and every one to check out their customer reviews, especially on BBB. The bulk of them have much to do with them refunding money and returning phone calls. I will be leaving a few reviews of my own, but in the meantime, I would like my refund. I wonder if Amanda Watson knows or even cares what is really going on in her company.

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