AMOUNT DEBITTED TWICE FROM MY DEBIT CARD
Complaint
PRADEEP
Country: India
I did a transaction on 09sep and the amount was taken twice from my account as per bank initially it was suppose to be back in my account in 12 working days later when that didnt happen i had to call up the great phone banking which as usual gave the stupid excuses and asked me to forward the claim dispute form which i sent as a email directly to the chennai office after which i was promised all would be taken care of by 27th of Oct.
since i did not get any kind of update for almost 2 months i called up phone banking and to my surprise the case has been closed !!! that was an eye opener line the matter is still pending and the and the amount was not back in my account they have no answer....
now they have taken another complaint and for them to investigate and the new date as per them is 27th Nov 2008 for the amount to be back into my account.
Horrible customer, service no follow done nor any update given to me!! is this what one has to face for getting back my own money !!!
i need to take this issue to the big bosses of Standard chartered bank...
please look into the issue
since i did not get any kind of update for almost 2 months i called up phone banking and to my surprise the case has been closed !!! that was an eye opener line the matter is still pending and the and the amount was not back in my account they have no answer....
now they have taken another complaint and for them to investigate and the new date as per them is 27th Nov 2008 for the amount to be back into my account.
Horrible customer, service no follow done nor any update given to me!! is this what one has to face for getting back my own money !!!
i need to take this issue to the big bosses of Standard chartered bank...
please look into the issue
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