Poor customer service
Complaint
clarion
Country: United Kingdom
I rented a car from Europcar in April while in France. I was not satisfied with the service offered and the additional charges I received afterwards.
First, I had to wait more than an hour to get my car which I rented and paid for well in advance. I was on a tight schedule and that delay unacceptable.
Second, When I returned home, I received a bill from Europcar where they charged me for two extra days, and some damage charge. I tried to investigate what damage was done to the car that I needed to pay for but got nowhere.
First, I had to wait more than an hour to get my car which I rented and paid for well in advance. I was on a tight schedule and that delay unacceptable.
Second, When I returned home, I received a bill from Europcar where they charged me for two extra days, and some damage charge. I tried to investigate what damage was done to the car that I needed to pay for but got nowhere.
Comments
Everything was fine while in Europe.
However, 3 MONTHS after returning to the States a charge showed up with, of course, no reasoning.
As usual, no contact could be made to Europecar, etc, etc.
This company appears to be running some sort of scam...
I will NOT be using Europcar again.
When I picked up my car, the engine management warning light was on. Not speaking Italian, I showed the manual to the employee who told me it was OK to go. The car had no power or acceleration (eg 40mph in 3rd gear along a motorway), although at the time I thought it might be inherent to a little 1L model. I did not contact the emergency service neumber as I had been told it was "OK". At the end of the week's hire, I returned the car, showed a different employee who told me the car had to go to the garage. Speaking to a Peugeot dealer in the UK he assured me the car should not have been driven in that state. I have had the manual translated, the employee must have read "return the car to the Peugeot network".
It has taken 6 weeks to get an answer form the customer services, just to be told the car was OK. NO, IT WASN'T.
I was also charged on my credit card on my return home (albeit a tiny amount) for the "maintenance of a high visibility vest", that I wasn't even told I had in the car, or told I would be charged extra for. I have two vests in my car at home which I could have used if I had known there was a charge. I can only assume that the base price didn't include all the legal requirements of the country I was visiting - totally unacceptable and very concerning.
I have now written to the managing director and am wondering what sort of response I will receive. I will be writing to a consumer driving magazine about this.
Appalling service, both at point of hire abraod and post-hire in the UK.
Just received another odd amount charged to CC for Stg91.05 from Europcar Leicester after being dinged approximately that amount (a little more) for a cut tire. The cut tire incident was highly suspicious as it was discovered in the dark so quickly at Heathrow drop off and the accident report provided was time dated before I arrived on site. (I have a Gas receipt for top up just prior to site to prove that).
Naturally, I have disputed this latest with my CC Company, but given the odd amount it seems v. unlikely to be for a speeding ticket. I am a 63 yr old male who is not in the habit of speeding. More if I get to the bottom of this, but I clearly don't like these guys
The extra charge of Stg 91 odd was the result of a 200 yd incursion into the London Zone, so I cannot complain about Europecar on that item.
However it would have been useful for them to post the Invoice and details on their site; a lack of administrative finesse.
Anyway, all, do watch out as the London Zone cameras ARE very effective.
Make sure you buy the Zone Pass. GLTA
We were not told by the Carcassonne airport office the vehicle had been changed just handed car keys. Fifteen minutes later we were told it had been changed from a passenger VAN to a car. We returned the car on time with the tank full. However, our credit card was debited an extra day and a deduction for fuel and filling the tank was also made. Numerous detailed emails were sent to EuropcarFrance who totally ignored the complaints. Europcar UK was involved 2 months later and they managed to establish the credit card deductions should not have been made and they were refunded. However, the next card statement had a 25 euro deduction. After more emails Europcar UK told me the deduction by Europcar France was for dealing with a traffic offence submitted by a "local Authority" Europcar can not provide the details of the offence because the "local authority" did not give them details. We are now waiting to learn from Europcar the name of the Authority that after 3 months have not contacted us yet for a payment. Carhire3000 have not been any help at all. Plenty of waffle but no help. I wish someone would tell the Chief Executive of Europcar how his company is deducting money that is not authorised and for reasons they make up. EUROPCAR A company to be avoided when you read all their complaints about deducting extra money. What scammers!
If you use EUROPCAR get ready to get your creditcard riped for money over and over again. Hope I get my money back, but not sure with this company.
I hired a car from EUROPCAR as a combined ticket and car hire payment from EASYJET as I was visiting Glasgow Scotland. It seems that EASYJET has a special relationship with EUROPCAR. The car I received from Europcar got a puncture the day after I hired it. It appears that the same wheel had had problems just before my hire. A cost of UK£72 was arbitrarily docked from my credit card without my knowledge (no receipts or details given as to how it was calculated). One month later a further sum of UK£165.00 was, quite suddenly and with no explanation, taken from my account.It is truly outrageous. If this is not theft, what is?
I am handing the whole affair over to my lawyers as I suspect this company has been up to tricks with numerous other victims.
No explanation, no correspondence and no answer to telephone calls and emails.
I still have the form which clearly shows "vehicle returned without damage".
The depot were no help either. They don't care.
Disputed the payment which the bank but I am not holding my breath despite having the form as proof.
I feel sick.