charging my account for unauthorized amount
Complaint
darcy mason
Country: United States
I authorized my account to be charged 4.99 for a free trial. I did not authorize them to continue to charge my account and send me product. They have charged my account 74.98 and sent me another bottle of their product. I want my account reimbursed and I will return the product. This is really really a big scam and I am really angry and will not let this just go. What do I do next?
thank you.
thank you.
Comments
We'd be happy to help you with the returns process if you can contact us directly. We can be reached at 877-869-3310 or email us at support@instaflex.com.
Thanks,
Instaflex Support
Try reading before you check a checkbox that says you agree to the terms and conditions which are right next to the buy button. You DID authorize them to keep charging you.
Doesn't say FREE anywhere in this offer.
Dispute fraudulent charges immediately through your bank, under FRB Reg. E for disputing checking account charges via EFT, ACH, or debit card, or under FCBA for credit card disputes, and close your account due to fraud to prevent additional fraudulent charges. Your bank can reverse fraudulent charges showing on statements dated up to 60 days earlier than your original date of dispute.
Follow up to your bank dispute with a written dispute or fraud affidavit sent to your bank's dispute address, and file a fraud and theft complaint with your local police, FTC, your state Attorney General, and at www.ic3.gov.
Scammers will generally try to delay you with promises to "investigate", lies about how "you agreed", promises to send a "refund form", and other tactics designed to delay you past the 60 day dispute period where your bank can recover your money. That is why you MUST dispute unauthorized charges immediately through your bank.