missed flight

ComplaintsAirlinesTurkish Airlines, Inc.

Complaint

0
Liesel Kulick
Country: United States
On October 9th, 2010 I was to fly with Turkish Airlines from Tashkent to Istanbul at 5.55am (flight TK368). The flight was delayed until 7.45am and no reason was given for the delay. When I arrived at Istanbul, I rushed to the Turkish Air flight desk to obtain a boarding pass for the next Turkish Air flight to New York which was to leave at 11.00am. I was then told that the flight had taken off already and that I would have to wait until the next day to fly back to New York. I informed Turkish Air that I had to catch another flight, this one with American Airlines at 6.30 pm (Eastern standard time) on October 9th. I asked several of the harried and confused looking employees behind the Turkish Air desk to please notify American Airlines that I could not make that flight due to the delay caused by Turkish Air. They all replied that they would not contact American Airlines because they had "no contract" with them and that I would have to make that call. Turkish Air admitted that the one day flight delay was their fault by putting me up in a hotel in Istanbul and paying for the meals as well as for next day's flight to New York. A fellow traveller and I did make the call to American Airlines from the hotel in Istanbul to change the American Airlines flight from Oct. 9th to October 10th. American Airlines stated that we both had to pay the fare of $189.00 again as the ticket was non-refundable and that Turkish Air was responsible for refunding the fee for the American Airlines flight on Oct. 9th  because they caused the delay. Prior to booking all the flights, I purchased flight insurance with Travel Guard through my travel agency MIR. Travel Guard will not reimburse me unless Turkish Air gives a clear reason for the flight delay on Oct.9th. After several urgent promptings from MIR, Turkish Air sent an email to them, vaguely saying that sometimes in air traffic, delays can be caused by different "irregularities" that cannot be forseen. They did not, however, say exactly what caused the delay and subsequent waste of one day and missed flights.  So, here I am: My insurance won't pay because Turkish Air does not say what caused the delay.Neither will Turkish Air pay. I am out $189.00 for the flight with American Air plus $20.00 for a silly one-day Turkish visa that was needed for the hotel stay. Why can't Turkish Air come up with a reason?? I won't fly with them again, that much I know.

Comments

  • 0
    Carmen Swartz
    Sorry for your situation.We had a nightmare too and had to spend two days in Istanbul for a mistake made in Washington-Turkish Airlines. I had to spend more than $2,550.00 in ticket changes and had big problems with our adoption process. Since I came back I have been trying to contact them . I can not believe that they do not have Customer Services Offices in US . I contacted and send a formal complain to Turkish Airlines and have been waiting for three weeks and nothing happens. Great.
  • 0
    Heidi
    Cool! That's a ceevlr way of looking at it!
  • 0
    alhagie ebrima jassey
    hello i am jassey from west africa in gambia am 27 of age well i have never been to school because i lost my prent since i was 7 year so i dont know if anyone can understand my english well i have born in freetown seralion in west africa but my prent are from gambia so we have sivelian war there i lost my dad i was 7 year if age then i come with my mom in gambia we was staying 1 room not like house only me with my mom 1 day i ask her  that mom where is my dad she cry i ask again mom what happeng why are u cry tell me what is going on she say that i take her remember then she start telling me the story what happeng to my dad she say they kill him very bad but my dad tell him that to run and hid she say she take me and my brother in that moment i ask her do i have brother she say yes and i ask her again where is my brother she say to me that since they kill my dad my brother was 18 year of age and he also disapear just 1 morning she try to fine him she cant but she that they may be kill him too then she say that my dad have some money to give to her for keep it she is that money she take me try herself come to guinea after there she come with me in mali but she say that she very tierd in the road and she tell me many think about it befor she get in gambia she was saying that soon i cant tell u all of this what they do to her in the road when after guinea to mali easy for her to come in gambia she say that when we come to gambia she take me to villege i was with her in 1 room only not good bed sometime when i go out to fine someone to be my friends because i feel borin when am with my mom in the room  so then i go out but my mom dont want me to go out so we was like then my mom get sick and i lost her too i was alone in in room i dont have no family i have lost all of them no dad no mom no sisther no brother  but sometime i tell myself that i dont belive that my brother is dead i dont think sure because befor my mom she just say that i think but she dont she him dead body anyway my mind is on him i will see him hopefull anyway this is long story of my life i belive that in this world no belive because some people are lying i telling my u turkeys people that my true story that happeng to me what am trying to tell that is i need help i come to thailand i stay here about 6 year nothing going the money i have only $1300  i have i want go back to gambia because i stay thailand everythink is had to me this smoll money i have in 6 year in thailand here i thank god i dont have money but i have lean some english with people in some what i am trying to say that is i have buy my ticket to gambia the only $1300 i have i buy ticket about $1100 remend $200 the tickey is like bkk istanbul dakar because ticket to gambia kenya air or echpia i dont have money for that it is expensiv to for and at last i must even $200 with i spen my $110 to my country yes i have been fly to istanbul  from bkk i get istanbul i must wait my fly to dakar in that moment i lost my passport in istanbul airport i go meet immigration i tell them that i have lost my passport but iam coming from bkk i am going to dakar but i am gambian they say that  they will send me back bkk i told them no i cant go back because when i go back i must buy new ticket they tell me no when i get bkk i contact my embassy when he made new passport i can go it is some ticket is that they tell me in istanbul airport now they send me back to bkk i call my consula he make traving document for me now they ask me to buy another ticket i tell my consula call embassy in taipei they say that they dont have money to help me now i am in thailand airport for 3 week they put me in jail in airport here now i dont know what cant i i know if it is all about gambian embassy in taipei i will dead here they canot help me please turkey people i need i dont have any help in this world only GOD i dont know how can i do now
  • 0
    SUADI SHAMSUDDIN
    Hello Dear sir/madam,
    my name is SUADI SHAMSUDDIN BASHA I came from Ireland, Dublin on June 23 I lost my E-ticket here in ethiopia what shall i do for return back to my home country.
    I am deaf and unable to communicate with officials what shall I do ? I don't remember my ticket number and another information
    please help me my email is ifaent@yahoo.com  you will reach me on the phone of my family 0911476364
    thank you
    suadi shamsuddin basha

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