Car Size Shell Game Thrifty Car Rental / Dollar Rent a Car

ComplaintsCar RentalThrifty Car Rental / Dollar Rent a Car

Complaint

0
ThriftyDoesIt2U
Country: United States
Your taking a trip, you go online and request rental car quote for a  car at your destination, request a full size car and see the words full-size car like a Chevy Impala or similar. When you get to the car rental location the car is a mid-size “smaller” car but wait you were quoted and are paying for a full-size car. Here is how it happens; Clearwater Transportation LTD runs Thrifty Car Rental / Dollar Rent a Car  at  Austin Berstrom Airport Texas, when they get car rental request for a full-size Car Chevy Impala, they gives you a Chevy Malibu, Toyota Camry, or Nissan Altima all are listed by the manufacturers as Mid-Size vehicles. How do you get less then what you were lead to believe your paying for? I asked them, and here is their answer: “There will always be a reference vehicle and will state “ or similar “ due to the fact that different locations runs different size, makes, and models in any given category. When you book a reservation we do not make any guaranty to a specific make, model, or exact specifications”. The Rental company can magically  resize a vehicle from the what the manufacturer has stated its size  Mid-size to the new Full-size. So what is next you order a full size 12oz steak dinner and get a 8oz   smaller version and are charged for the 12oz because that all they have and that what we call our smaller steaks here the full size steak dinner.
How can Car rental  company advertize car rentals of Mid-size cars as Full–size. The secret is in what you call it. I was told by that Car rental company manager “you better contact the renting location and find out what that company runs in it size class”. So you can’t believe or trust in what is advertized on National Car Rental web sites you have call the company and ask them so what do you call a Full-size car at your location. What is this a new version of the shell game, Car Renters beware you may not get what you paid for, trust no one, verify, then if they are playing word game go to someone else your money is good at the other guy store.

Comments

  • 0
    Lucille
    They just did the same thing to me this past week and it's the second and last time they are getting away with it. Rented a Taurus and got an Altima..I am so mad...I'll count to ten and then call ....!! And they charged me $460 for 10 days...really???

    Thanks for posting..
  • 0
    JaxonSmith
    Hey mate, .This was an excellent post for such a hard subject to speak about. I look forward to seeing many much more excellent posts like this one. Thanks
  • 0
    Jaxon Smith
    People seem to hate used-car dealers. They should hate car rental companies even more.    car for rent in Singapore    http://cars.sgbooking.com/

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