withdrawals without authorization

Well as I read about this company it sounds all to familar.  I contacted the company an dthey told me that my son authorized this withdrawal from MY account.  I knew it was not true because my son was in Afghanastan on the date they used.  I had ordered his credit file several months previous and received a bogus report (I use to work for a Credit Bureau and not a "report") I cancelled and they evidentally used that information with my sons name to deduct other charges.  I was told I would get a refund/credit within 2 business days.  I hope they are telling the truth.  I am going to provide details to my bank too as protection.