shipped and charged for product not ordered.

ComplaintsHealth & Beautylumiday

Complaint

0
Richard P Smith
Country: United States
I was offered a free 14 day sample of their product for a shipping and handling charge against my credit card.  Now I have receive a months supply and assume my card was charged.

Comments

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  • 0
    Pete
    same think happened to me. Dont order
  • 0
    tj
    Most of these "free trial offers, for just S+H" are scams, designed to get your card number, and cram as many full priced charges against your account as they can before you block them.

    Dispute fraudulent charges through your bank, and block the card number to prevent additional fraudulent charges.  Your bank can reverse charges disputed within 60 days of the statement date showing the disputed charges, under FRB Reg. E for checking account debit cards or EFT, or under FCBA for credit cards.
  • 0
    Lumiday Support
    | 1 reply
    Richard,

    If you can contact us directly we'd be more than happy to help you with your account and the returns process. Simply give us a call at 877-556-5864 or email us at support@lumiday.com.

    Thanks,

    Lumiday Support
    • 0
      Daniel R Stimac replies to Lumiday Support
      Please do not send any more shipments i now longer wish to use your Lumiday.

      Thank you
  • 0
    Brenda
    Do NOT order the "free" 14 day trial.  It is ready available at GNC stores.
  • 0
    Marco Ess
    And they did, and very amicably. I had no problem with their customer support.
  • 0
    wilfredo coss
    cancel. stop. no charge please
    favor cancelar, no me carguen la cuenta el próximo mes.

    cancel and notifi me
  • 0
    Sabrina Hazelton
    DO NOT PURCHASE these pills!! They charged me 224.987 for 3 months supply that i didnt not order!!!! They will only credit you back for the last 30 days supply on these pills!!! SCAM big time!!!!!!!!
  • 0
    Customer support
    Oh and their customer service sucks!! They lady had the nerve to ask me if i thought these bottles were FREE!!! Uh hello is anything free but i would not be stupid enought to pay 74.98 for Vitamins!!! Iam so upset iam reporting them to the better business bureau now!
  • 0
    sandra
    I signed up for the trial for shipping charge of around $4 and just saw a $78 charge on my debit card! Waiting on the phone for a supervisor right now. I specifically looked when I filled out the on line form and DID NOT give permission to have my card charged. They're telling me it was in large font with an arrow and it's in their "terms and conditions" so I'll look again....scummy way to do business :( I was told I have to send back a shipment I didn't order and don't want in order to get my refund. Live and learn...
  • 0
    richard moreau
    please take my name off your auto mailing list. thanks.
  • 0
    alan
    icalled twice to confirm that the order was cancelles as the product had adverse effects mixed with my other prescriptions.. i was assured that i would not receive or be charged for any shipment. lo and behold, i receieve a shipment via ups and was charged for it do you think i can contact them????????
  • 0
    Gary Bechler
    My wife was stupid enough to order the free trial for $4.99. When she received the order she noticed that she would have to cancel within 18 days, 4 of which it spends in shipping before you receive it. She called and told them not to send anymore, than we see a charge on our credit card for $79.00, the next 30 day supply. I called and complained and the girl said she would put a $40.00 credit on my card, which I am still waiting for. She said just put return to sender on the package and when they received it they would credit the remaining amount on my card. I called back ten minutes later and was told by someon else that I also had to put a cancel # on the package to get credit, he gave me a # to put on the package, the first person I talked to didn't tell me that. I contacted my credit card company and contested the charge, fraud. This is a scam, how our you supposed to know if something works in 14 days, that's why we cancelled immediately upon receiving the shipment. the first two girls we talked to didnt give us any cancelation #. The third person did. Maybe only two out of three of the customer service reps are crooks, although they were all probably told to be evasive.
  • 0
    Nicole
    same here i only wanted to try the 14 days sample this is all,now i just receive a new bottle with 28 pills in it without my permission,the drawn the money out of my account with no permission,i call this fraud,but the are not going to get away with this,rigth now i am very angry,i guess we learned another lesson..I fill the complaint space on there page,but the time is for submit to them nothing happen.I am going to report them to the better business bureau and have a talk with the law.Sorry for all of us (sukers)
  • 0
    carol allan
    a complete scam!
  • 0
    Lowell Thompson
    I too am a victim of recieving two bottles of this erbes and I was billed for the two. I specificaly asked to be removed from your listing ,and I will continue to monitor my checking account untill I get notified that the card has been removed from your company.
    If at all possible I would like to get a refund on the bottled I was sshipped without my permission.
    Thankiing you in advance for your support.
  • 0
    Evelyn Gerson
    Because I did not cancel my order with the 14 day "trial period", I have received two (2) shipments of this product within less than a month and charged $74.99 for each. I am an 81 year widow on a fixed income and will not tolerate this sort of rip-off. If this order is not cancelled immediately, I will contact the Better Business Bureau in Salt Lake City, Utah as well as the one here in Houston, Texas. I also plan to contact my Senators and House Representatives, urging them to enact legislation to more closely monitor items sold on the internet. Meanwhile, I plan to campaign on every internet facility against this company and thei product.
  • 0
    Bob
    | 2 replies
    It's not a scam, people just don't read the entire offer and make assumptions then blame the company for their ignorance. infact it's not even hidden, it's RIGHT there as you are about to put your credit card info in. (call us within the trial period to cancel or you will be shipped and charged full price for additional bottle) or something like that.  I did the same thing as all of you, I tried the free offer... and didn't call the number to cancel the order in time. So I, like you all, agreed to continue buying it even though so many of you seem to think you are victims. Just be honest, you know you are lazy and you didn't call. I called after I received the first bottle, I knew it was my mistake and they cancelled future orders. I paid for it, because it was my fault, not theirs. Claiming it is a scam is lying and you know it. You are lazy and you got charged - deal with it like an adult not a child. I hate seeing company's be accused as scams when really it's just lazy consumers venting and blaming others for their ignorance.
    • 0
      tj replies to Bob
      | 1 reply
      So why would you call others who were supposedly fooled the same as you, "liars"?  In fact, since you are so happy with them, why would you even be searching on complaints against them, to then reply to the complaints?  Maybe you "hate seeing company's be accused as scams", cause you work for them.

      There are hundreds of these scams, even a whole "web design" industry set up just to construct websites with just the right amount of obscuring of  terms, just enough to be missed by many consumers, buried behind some link at the last point, hidden at the bottom of a long page, buried in "boilerplate", or whatever.  

      Or you can expect to find that the "free trial" doesn't arrive until after the "cancellation period" (too bad, we can't control shipping delays), or the phone isn't answered (we have lot's of customers calling), or the "cancellation" is "accidentally" lost and the charges keep coming, or you "have to return the unused sample" to get a refund, or "the returned product arrived damaged", or it "never arrived", or whatever you make up today.  There will always be some "reason" why people will get charged, and why they keep getting charged, since that is your goal.


      In your case, you put the "automatic shipment" disclosure of the larger charges behind the "terms" link. The "billing" section only shows the small "shipping and handling".  Even though the boilerplate below the credit card billing form shows it, it's not as prominent as the original "trial offer" terms used to lure people into the offer, and buried in the second paragraph.  

      You chose how you "disclosed".  If you are aware of this problem due to numerous complaints going back years, yet you have done nothing to resolve it, then that must be your intent, so if numerous consumers claim they were deceived, then they were deceived.  

      Thanks for the fine example of "plausible deniability" in action.
      • 0
        Bob replies to tj
        Go look at the site, do the free trial, read it this time and stop blaming others for you ignorance. Plain and simple, you can attack me all you want but you and I know, you are just ignorant, lazy and a liar. You blame shift the responsibility to the company, accuse me of possibly working for them - clearly you do need some kind of mood medication. You actually believe you own lies - that is a very sad way to live. You goofed, be an adult, stop blaming others. I bet you are a victim of many others aren't you. You whole life is probably the same story over and over "Victim" -not responsible for you choices and ignorance.  The phone was answered after 15 minutes on hold.  The product didn't work for me and I was able to cancel. But I'm man enough to admit my mistake and not blame others for it. Get some counseling - you need to stop believing you own lies before you will get better.
        Why would you try something for free with intent to just cancel? That's illogical. Did you even follow the directions? I doubt it. You probably took it for a few days then gave up because you didn't feel any different. Maybe you even took more than they said to see if it helped. Some things need to build up in your system before you begin to see or feel the results. Things like ibuprofen. But ignorant people just like to take he easy way, lie about it and blame others.  Do you really believe an 81 year old woman... who posted earlier... is 81... seriously... can you not see the lies here. Or do you go with them because they reinforce your own belief in your own lie.
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