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ComplaintsAirlinesSpirit Airlines

Complaint

0
Kai Caethre
Country: United States
I responded to an internet special deal to fly to Detroit. Received an immediate confirmation after booking and reminder confirmation the day before the flight was due to leave for Detroit. We arrived at the airport for the trip only to find no one at the Spirit counter to check us in.

We called the 800* number and reservation clerk told us that the flight was to leave shortly. We told her we couldn't find any Spirit personnel. She went off line, called the airport and came back and said the flight had been canceled. We were shocked! What horrible service and what a major inconvenience and disappointment for us. We will never ever consider Spirit and will recommend to everyone to stay away.

Comments

  • 0
    Mike Costa
    I booked my parents on a flight from Atlantic City to Tampa. Immediately after clicking to book it I saw that there is a charge for each and every piece of luggage. That’s fine. The first 2 pieces are $5 each. That’s ok to since the ticket was only $59. The absurd part is that for a 3rd piece of luggage they wanted; get this, $100 each way. I called thinking this was a mistake on the web site but was told that was the fee. When I asked them to cancel the reservation that I had just made 5 mins ago I was told it was non refundable. My parents and I travel back ad forth at least 3 times a year. When I asked if they would rather lose a few good regular customers or cut the cost of the luggage they were unwilling to make any considerations. Since the ticket for me cost only $59 and the luggage cost $100 to check, maybe if you book on this airline with their absurd policy, you should purchase an extra ticket for your luggage and put it in the seat next to you. You will save $41 by doing so. Because of their unwillingness to work with me they will never see my backside on a Spirit Airlines flight again. And anyone I know will hear the negative experience I had to endure. This airline was great for a long time and I used it frequently. I do not expect to see Spirit Airlines around in the skies too much longer so do not make a reservation.

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