AIR CONDITION
Complaint
JAMSHED BHARUCHA
Country: United States
I have a contract with AHS, when you sign up they are so nice and pleasant. My aircondition went off so we called AHS and they said that they will contact the local contractor and they will call you after making the job order. Did not heard from any one for day and half contacted the local contractor and was told that they have not received and job ordrer. Called AHS every hour from 9am till 4pm left messages never heard from them. At 5pm somebodycalled saying we just made the job order somebody will contact you. They close at 5pm.
Next day contractor called and gave me the time they willbe at home. Came checked and told they will have to contact AHS and get it aproved. Next day AHS called saying it will cost $800 as they it is not covered under warantty. had not choice to get it fixed. Next day contractor called saying I will have to pay half the amout first and then the rest, somebody came took the money went to get parts. Did not came the same day, came next day did something said it should work and went. My house is 98degress for all these days. After 3hrs no inprovement so call the contractor he said SORRY I am very far from your house and its almost 5pm dont work after that. Gave me someother compay's name and said call them they will come out. Had no choice wiht 2 small kids and elderly health patient parents. The guy came out did lots of work which the old contractor said he did...there was no freon, no gas in new compresor which he had replaced, capacitor wrongly wired....had to give this guy around $200...work over night but not with satisfaction. Next day called AHS as usuall no answer till 4pm complained every thing. was told contractor will come out tommorow. Contractor came out at 2pm next day said had to replace coils, said will be right back never saw him nor heard from him again. Had to call AHS again waited to hear from them not before noon told them what happend, was told let me contact them and will call youback. After about couple of hours I heard from AHS sayng somebody willbe there tom between 2-6pm...contractor came out spent couple of hours did something made couple of calls as he was not sure what to do....It took them 12days to fix my AC.
Hope I will hear some thing soon
Next day contractor called and gave me the time they willbe at home. Came checked and told they will have to contact AHS and get it aproved. Next day AHS called saying it will cost $800 as they it is not covered under warantty. had not choice to get it fixed. Next day contractor called saying I will have to pay half the amout first and then the rest, somebody came took the money went to get parts. Did not came the same day, came next day did something said it should work and went. My house is 98degress for all these days. After 3hrs no inprovement so call the contractor he said SORRY I am very far from your house and its almost 5pm dont work after that. Gave me someother compay's name and said call them they will come out. Had no choice wiht 2 small kids and elderly health patient parents. The guy came out did lots of work which the old contractor said he did...there was no freon, no gas in new compresor which he had replaced, capacitor wrongly wired....had to give this guy around $200...work over night but not with satisfaction. Next day called AHS as usuall no answer till 4pm complained every thing. was told contractor will come out tommorow. Contractor came out at 2pm next day said had to replace coils, said will be right back never saw him nor heard from him again. Had to call AHS again waited to hear from them not before noon told them what happend, was told let me contact them and will call youback. After about couple of hours I heard from AHS sayng somebody willbe there tom between 2-6pm...contractor came out spent couple of hours did something made couple of calls as he was not sure what to do....It took them 12days to fix my AC.
Hope I will hear some thing soon
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