Can't think outside the box
Complaint
BJ
Country: United States
Not long ago I set up a new acct. with Compass Bank to do all my banking online.
I had been with another major bank and always paid online. For years when I paid electronically the dollar amount of my payment was always immediately reflected in my available balance. Compass works differently and they don't reflect a change in available balance so it is easy to think there is more in your acct. than actually exists. I consequently had 5 small overdraft amounts that were simultaneous @$35 a pop. I spoke to their operations mgr. and explained how my electronic banking took place for 10+ yrs and the overdraft was a consequence to how the two banks reflect balances. I was told that they don't review any accounts unless you've been with them at least 6 months. I guess my question is,"why would you want to be with them 6 months when their customer service is so narrow minded and can't see the value of a long term relationship opportunity".
I had been with another major bank and always paid online. For years when I paid electronically the dollar amount of my payment was always immediately reflected in my available balance. Compass works differently and they don't reflect a change in available balance so it is easy to think there is more in your acct. than actually exists. I consequently had 5 small overdraft amounts that were simultaneous @$35 a pop. I spoke to their operations mgr. and explained how my electronic banking took place for 10+ yrs and the overdraft was a consequence to how the two banks reflect balances. I was told that they don't review any accounts unless you've been with them at least 6 months. I guess my question is,"why would you want to be with them 6 months when their customer service is so narrow minded and can't see the value of a long term relationship opportunity".
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