broken luggage
Complaint
alexandra
Country: Ukraine
To whom it may concern.
Dear Sirs,
Please be informed that receintly I used the service of Turkish airlines twice and I am very dissapointed with it!
My first flight was on 31.07.2013
Odessa UA-Istambul TR(Flight TK466) and then Istambul TR to Prague CZ (Flight TK 1769).
When I finally reached the place of destination, I found out that my suitcase was broken.
During my vacation I had not opportunity to inform you about this damage and did not write anything.
On 22.10.2013 I had flight back:
Prague CZ to Istambul TR (flight 1768)
Istambul TR to Odessa UA (flight TK 467)
When I reached my final place of destination (Odessa) my luggage WAS DAMAGED AGAIN!! The new one (that was bought just before departure) was cut and torn.
It's unbelievable and shocking, but I had to buy two new suitcases during one trip, because of the bad service of your company!
I hope that you will pay attention on this complain and will take measures in the future.
Best regards,
Alexandra
Dear Sirs,
Please be informed that receintly I used the service of Turkish airlines twice and I am very dissapointed with it!
My first flight was on 31.07.2013
Odessa UA-Istambul TR(Flight TK466) and then Istambul TR to Prague CZ (Flight TK 1769).
When I finally reached the place of destination, I found out that my suitcase was broken.
During my vacation I had not opportunity to inform you about this damage and did not write anything.
On 22.10.2013 I had flight back:
Prague CZ to Istambul TR (flight 1768)
Istambul TR to Odessa UA (flight TK 467)
When I reached my final place of destination (Odessa) my luggage WAS DAMAGED AGAIN!! The new one (that was bought just before departure) was cut and torn.
It's unbelievable and shocking, but I had to buy two new suitcases during one trip, because of the bad service of your company!
I hope that you will pay attention on this complain and will take measures in the future.
Best regards,
Alexandra
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