Billed for movies ordered two years ago

ComplaintsSatellite and Cable TV ProvidersDirecTv

Complaint

0
Bea A.
Country: United States
I had Directv service for 10 years a recently removed my Directtv service on August 20, 2012, received the final bill with statement date of August 22, 2012. Today I received a bill from them for movies ordered on 2010. I explained that I was not able to order movies through the remote so I had the choice of having the movie billed to monthly statement or using my credit card to pay, so how can I get a bill for movies ordered two years ago today. The rep said when I returned the boxes they match the movies ordered with monthly bills. I told her that's bull because I could have used my credit card to pay for he movie but how can I be expected to review my credit card for movies ordered two years ago for $2.99 or $3.99. Directv is a rip off, I am filing a complaint with the better business bureau because their are customers out there who know no better and just pay so Directv can get richer.

Comments

  • 0
    David B.
    My story is similar.  I switched over to U-verse in August 2012, and after return their cards, they show a $53.00  charge due to the matching of computer records verses what was stored on the card on movies that were ordered in 2003- 9 years ago.  Like you, I sure don't want to pay this, and I would like them to get sued over this.

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