charged 19.95 for the months of April and May 2008. I have not received any services. Just a charge.
Comments
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H. D.
These memberships are established when you 1)make a purchase over the phone from an infomercial, 2)cash a live check you recieved in the mail, 3)make a purchase online w/o reading the fine print, 4)signing up for a service like 'mystery services', 5)signing up for a credit card w/o reading fine print or 6)loaning your information to someone and they do one of the above without your knowledge.
Membership services (Provell) does not keep track of the affiliate that offered the membership to you b/c that is not their company; Membership services can only provide information pertaining to the memberships they offer.
You are offerend an incentive, like a gas rebate or gift card, for trying the membership. In order to take advantage of your incentive, you need to go online to your membership's website and fill out the form. Once you submit your rebate request form then you will recieve the gas rebate or gift card.
You are usually charged an enrollment fee or $1.00 or $1.95 for the trial period and if you do not cancel during that time then you will be billed the monthly membership fee. You will get a postcard in the mail advising you of your membership number and the website you need to visit to gain access to your benefits (some people claim they do not receive this b/c they have thrown it out mistaking it for junk mail).
If you wish to cancel then you call the customer service phone number and you will not be billed in the future. (The telephone number you need to call would be beside the charge on your statement or your bank can provide it to you.) If you request a refund, then you will show the refund on one of your following 2 statements depending on when your account generates (most callers mistake the refund for another charge).
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tj
What H.D. describes above is typical of a "membership" scam. The trappings exist only to create the illusion of a valuable "membership", which has no real value (or cost to them) if you never knew you signed up.
Very convenient that they "forget" how you signed up. You might be able to show the offer was deceptive or hidden.
Dispute all fraudulent charges thru your bank, and immediaely close the account. Follow up with a written dispute to your bank, and send complaints to FTC, and your state AG.
If the average consumer doesn't know they are "signing up", and the "merchant", after many similar complaints, does not change their advertisements or co-marketing to prevent future "errors", then such errors must be intended deception. That is fraud.
Comments
Membership services (Provell) does not keep track of the affiliate that offered the membership to you b/c that is not their company; Membership services can only provide information pertaining to the memberships they offer.
You are offerend an incentive, like a gas rebate or gift card, for trying the membership. In order to take advantage of your incentive, you need to go online to your membership's website and fill out the form. Once you submit your rebate request form then you will recieve the gas rebate or gift card.
You are usually charged an enrollment fee or $1.00 or $1.95 for the trial period and if you do not cancel during that time then you will be billed the monthly membership fee. You will get a postcard in the mail advising you of your membership number and the website you need to visit to gain access to your benefits (some people claim they do not receive this b/c they have thrown it out mistaking it for junk mail).
If you wish to cancel then you call the customer service phone number and you will not be billed in the future. (The telephone number you need to call would be beside the charge on your statement or your bank can provide it to you.) If you request a refund, then you will show the refund on one of your following 2 statements depending on when your account generates (most callers mistake the refund for another charge).
Very convenient that they "forget" how you signed up. You might be able to show the offer was deceptive or hidden.
Dispute all fraudulent charges thru your bank, and immediaely close the account. Follow up with a written dispute to your bank, and send complaints to FTC, and your state AG.
If the average consumer doesn't know they are "signing up", and the "merchant", after many similar complaints, does not change their advertisements or co-marketing to prevent future "errors", then such errors must be intended deception. That is fraud.