No customer service, no deposits for monies paid

I have emailed (my only choice) to Square Up to why they have my payments for over a week when they claim your deposits are 1-2 days, they have 'deferred' my deposits to increase my balance. Seriously? I already applied for an increase, was approved and STILL they have my money. What makes it worse, they won't respond to my numerous emails.  A simple," we are working on it" would be nice.  This is unacceptable for their lack for customer service. I am more than disappointed in their service!  I want my money!