EXCUSES, APOLOGIES, BROKEN PROMISES & NO REPAIRS!!!
Complaint
Dahlia Lahiji
Country: United States
My brand new condo in Miami, FL had a washer/dryer unit in the closet. Within 3 years of closing, the Maytag 4.0 cu. Ft. Neptune Electric Dryer stopped working. I had my tenant provide me with the service number on the serial tag and called for repairs. Here's the timeline as it played out:
12/06/10 - called to have a technician come to fix the unit, scheduled for 12/14 between 8-12
12/14/10 - no show at 12, tenant called and found out that parts had not been ordered for repair yet - rescheduled to 12/28
12/15/10 - parts ordered by A&E for delivery to service center in Hialeah
12/17/10 - first part delivered to Hialeah, FL and signed by Irizarry: 1ZE1W8501247908427
12/20/10 - second part delivered to Hialeah, FL and signed by Andrew: 1ZAE71031227619174
12/28/10 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't - rescheduled to 1/6
01/06/11 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't - rescheduled to 1/18
01/18/11 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't
Total number of days my tenant stayed home from work waiting on a technician: 4
Total hours spent by me and my tenant trying to sort issues out: 10-15
End result: I ordered a new dryer as I didn't believe the insincere apologies given to me by A&E, I couldn't rely on another promise of waiting for a repairman only to have him call up and cancel because they couldn't figure out that they've had the parts in their warehouse since 12/20. Being a service center - I don't understand how they provide no service and make no repairs, but continue to stay in business.
12/06/10 - called to have a technician come to fix the unit, scheduled for 12/14 between 8-12
12/14/10 - no show at 12, tenant called and found out that parts had not been ordered for repair yet - rescheduled to 12/28
12/15/10 - parts ordered by A&E for delivery to service center in Hialeah
12/17/10 - first part delivered to Hialeah, FL and signed by Irizarry: 1ZE1W8501247908427
12/20/10 - second part delivered to Hialeah, FL and signed by Andrew: 1ZAE71031227619174
12/28/10 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't - rescheduled to 1/6
01/06/11 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't - rescheduled to 1/18
01/18/11 - no show, technician called and asked if my tenant had the parts and refused service after learning he didn't
Total number of days my tenant stayed home from work waiting on a technician: 4
Total hours spent by me and my tenant trying to sort issues out: 10-15
End result: I ordered a new dryer as I didn't believe the insincere apologies given to me by A&E, I couldn't rely on another promise of waiting for a repairman only to have him call up and cancel because they couldn't figure out that they've had the parts in their warehouse since 12/20. Being a service center - I don't understand how they provide no service and make no repairs, but continue to stay in business.
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