Delayed Remittance of foregin currency

There was a remittance sent by an investor to our company whihc was to be remitted to me by 14th December 2011. The remittance was sent by a bank with whihc ICICI is the remittance associate and should hace a direct line of commnication and a established process but the way they have been handiling the issue this payment has still nto be remitted to my account and today it is 22nd Dec 2011. Please advixe how do I take ICICI to task and the relavant officers be penalised for mishandiling such tranbsactions.

Regards

Rajiv