Complaint

0
Sukman Chui
Country: United States
I received an unprofessional service from an account opening officer, Mr. Jose Cott, who works at HSBC international banking center. Last year, Hong Kong Government announced that anyone who reside oversea and has a valid HKID card can receive $6000 HKD from Hong Kong Government. The only way to receive the cheque from government is to submit application to HSBC in order to open a Hong Kong Banking. Thus, I submitted the application on Feb 22, 2012. Waiting for a month, I did not hear anything from the officer; therefore, I contacted the HSBC on March 25, 2012. They notified me that I need to send a Consent form, a $200 USD check and a document to verify my address. Thus, I brought those information to local branch of HSBC in San Diego on March 31, 2012. Another two weeks passed by, I contacted HSBC on April 18, 2012, this office, Jose Cott, stated that he did not receive anything information from me. I had to contact the local branch back and forth on April 18 and 19 to investigate the matter. Finally, on April 24, 2012, he replied stating that he missed the consent form but did not mention about the check. Because of that, I emailed to the officer at the local branch and she forward the information to Jose Cott. Since then I contacted the HSBC for follow up on May 3, May 8, May 11 and May 17. He still saying nothing about the status until today May 22, 2012. He made all excuses saying that he contacted me many times but no one answer even I reported to them the correct number since March 25, 2012. Mr. Cott also has my email address information but I never received his email until today when I complained to one of manager. I am very unhappy about his service, he never followed up with me the status of opening my account. He never informed me to contact Hong Kong HSBC until this morning when I mentioned that I would like to talk to his supervisor. His unprofessional service delayed the process of my application and opening account which is not acceptable.

Comments

  • 0
    tj
    "Last year, Hong Kong Government announced that anyone who reside oversea and has a valid HKID card can receive $6000 HKD from Hong Kong Government. The only way to receive the cheque from government is to submit application to HSBC in order to open a Hong Kong Banking."

    How did you hear abou this?
    Why would they do this?
  • 0
    DWall
    6 Dec 2012, I made a wire transfer to HSBC Hong Kong for a substantial amount of money which was to be deposited in a company's bank account that I am doing business with.  It took the transfer a couple of days to be deposited, but was put in the wrong account.  For 4 weeks I've been working with my bank and HSBC Hong Kong and they will not tell me who's account my funds went to.  I was told, only the company it was intended for could see where the money went.  I contacted the company I'm doing business with, they inquired, and was told by someone in their wire transfer office that they could not tell them what account the money was deposited, only the person who transferred the money could see where the money was deposited.  HSBC has my funds and won't tell me nor the company I'm doing business with where the money is.  This is the last time me or my company will do business with HSBC International.  This seems to be a case of gross ineptness by HSBC Hong Kong employees or a purposeful coverup of a theft.  I've called their customer service department & they either put me on hold or just hang up on me.
  • 0
    Mahendra Singh
    ive send the collection documents to my hong kong hsbc trading a/c, to let the bank send my documents to client's bank for collection. now already been three days hsbc received my documents, but still they have not proceed with documents, when ever call to their hot line they just give one taped reply only "we are checking" not else, no clear status can get from their hot line or from bank, they even don't tell that which person handling the documents, they says normally we take three working days to finish process of documents, and on hotline they told me that my documents they have already putted on urgent basis, but already three days gone, normal process also takes three days, in urgent basis also they are taking three days, then really don't understand what is the meaning of "urgent" word which comes out from their mouth, it seems they really don't understand the real meaning of urgent, their understanding of English language is very bad or may be they don't know English, they should go to learn this language properly again from schools, from their side this is very unprofessional way of dealing the clients, more over they charge many service fee from us, but in the name of giving service is completely 0 the biggest zeroooooo

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