Total Failure of Apex Television After 8 Months
Complaint
Porfirio Garcia
Country: United States
Hello all,
My reasons for posting and for asking a question are few and quite simple, 1) to see if these forums are a good way of disseminating customer information to each other, 2) doing a public service in the process by sharing and inviting like information from others, and 3) uniting to create a better response from companies to customer problems and complaints. My guess is that yes, sharing and expressing these sentiments and telling each other of particular problems with specific companies and products can save others the same or like problems by alerting each other and hopefully deterring others from those problem companies who are only interested in a quick buck, don't care about the customer, and don't back or stand behind their products very well or not at all.
Since I'm starting this thread and since I'm wanting to see if others agree with me that this forum can be helpful in helping each other, I will start with my first example of a case of customer neglect and customer abuse by a company that sells electronics and fails to stand behind their product after the product is but a mere few (8) months old. So, here goes...
To all electronics consumers:
This is a consumer “BEWARE ALERT” about Apex Digital Inc. products. Stay away from them as they are of inferior, very inferior quality and the company does not stand behind them very well, probably for that very same reason, their product's inferior quality of which they are aware and don't accept responsibility for. I purchased an Apex television and before it was even a few months old first the sound on it was going out and becoming very distorted and then it lost the picture completely and then would not even come on at all and hasn't now for over a month. I contacted Apex Digital tech support via the phone number in the manual about a month ago and since then it has been nothing but a series of excuses, run-arounds, delays and general lack of support and lack of accepting responsibility for their product. They come down to expecting the customer/consumer to throw good money after bad, as the saying goes, and expect the customer to pay to ship the item and pay a labor repair fee in advance to repair a television that in my opinion should not be needing any repair of any kind in its short 8 month old life. Why should a customer even be thinking of repair to an item that is only 8 months old and then one has to ask oneself-Is this just one symptom of other failures to come and more money and more repairs? Also, I live in San Antonio, Texas and cannot believe that in all of a city the size of San Antonio-a million plus population-there is not anyone that the company has here to repair or at least examine the tv. Then again I should not be surprised at this if the Apex products are of such poor and inferior quality such that no one wants to carry them and the company itself stands so poorly behind them. The moral of the story: stay away from Apex Digital products as they spell problems and will only give you grief as even the company itself-Apex Digital-does not believe in them or intend to stand behind them.
Please respond to my question about whether sharing this type of information with each other helps us all be better informed and better protected against suffering like fate and be victims to companies that only want to make a quick buck and do not care about customer satisfaction once they've gotten our money. Please share your story, as I'm sure everyone out there has at least one similar story to tell of having been taken advantage of and tell of how you dealt with it and what was the end result; Thanks guys.
My reasons for posting and for asking a question are few and quite simple, 1) to see if these forums are a good way of disseminating customer information to each other, 2) doing a public service in the process by sharing and inviting like information from others, and 3) uniting to create a better response from companies to customer problems and complaints. My guess is that yes, sharing and expressing these sentiments and telling each other of particular problems with specific companies and products can save others the same or like problems by alerting each other and hopefully deterring others from those problem companies who are only interested in a quick buck, don't care about the customer, and don't back or stand behind their products very well or not at all.
Since I'm starting this thread and since I'm wanting to see if others agree with me that this forum can be helpful in helping each other, I will start with my first example of a case of customer neglect and customer abuse by a company that sells electronics and fails to stand behind their product after the product is but a mere few (8) months old. So, here goes...
To all electronics consumers:
This is a consumer “BEWARE ALERT” about Apex Digital Inc. products. Stay away from them as they are of inferior, very inferior quality and the company does not stand behind them very well, probably for that very same reason, their product's inferior quality of which they are aware and don't accept responsibility for. I purchased an Apex television and before it was even a few months old first the sound on it was going out and becoming very distorted and then it lost the picture completely and then would not even come on at all and hasn't now for over a month. I contacted Apex Digital tech support via the phone number in the manual about a month ago and since then it has been nothing but a series of excuses, run-arounds, delays and general lack of support and lack of accepting responsibility for their product. They come down to expecting the customer/consumer to throw good money after bad, as the saying goes, and expect the customer to pay to ship the item and pay a labor repair fee in advance to repair a television that in my opinion should not be needing any repair of any kind in its short 8 month old life. Why should a customer even be thinking of repair to an item that is only 8 months old and then one has to ask oneself-Is this just one symptom of other failures to come and more money and more repairs? Also, I live in San Antonio, Texas and cannot believe that in all of a city the size of San Antonio-a million plus population-there is not anyone that the company has here to repair or at least examine the tv. Then again I should not be surprised at this if the Apex products are of such poor and inferior quality such that no one wants to carry them and the company itself stands so poorly behind them. The moral of the story: stay away from Apex Digital products as they spell problems and will only give you grief as even the company itself-Apex Digital-does not believe in them or intend to stand behind them.
Please respond to my question about whether sharing this type of information with each other helps us all be better informed and better protected against suffering like fate and be victims to companies that only want to make a quick buck and do not care about customer satisfaction once they've gotten our money. Please share your story, as I'm sure everyone out there has at least one similar story to tell of having been taken advantage of and tell of how you dealt with it and what was the end result; Thanks guys.
Comments
I have a Apex Digital TV and see all the complaints but it's not the brand name you should be upset with, its the company that manufactured them. My TV was manufactured by Tmax Digital and they did service my unit in a timely manner.
Smoke is coming from the back of the TV! It smells like something is burning out inside of it! 10 months! Unbelievable! Sign me up for the lawsuit. How else will we stop this type of nonsense.
I have a Apex Digital TV and see all the complaints but it's not the brand name you should be upset with, its the company that manufactured them. My TV was manufactured by Tmax Digital and they did service my unit in a timely manner.
I have had mine for ten years and its still my only television. I have a android box hooked up, digital tv receiver, videogame system, video in from a computer and all hooked up to my Sony home theater system and it all works flawlessly.
I thought I had to add my two cents to all these reviews.