poor service
Complaint
Warren J. Palmer
Country: United States
About two weeks ago our Maytag clothes washer stopped working. We called A & E and they sent a technician who arrived, inspected the unit, and ordered a part. He said when we received the part we should call back the 800 number and they would send someone to install it.
I asked for his name or ID # but he refused to give it to me. The part arrived the next day. I called the 800 number and a couple of days later another technician arrived to install it. This technician did give me his name and ID #. He said that the first technician was totally wrong and it needed a different part which he ordered. It arrived the next day and we called the 800 number to have someone come and install it. Someone was supposed to come on a Saturday between 8 AM and 5 PM. I was home, next to the phone, the entire day. Shortly after 3 PM I called A&E to find out where this guy was and when he was coming over. The lady on the phone said she would be sending him a message to call me. I heard nothing so I called again at 3:45 PM. They said they would send the technician another message to call me. He never called so I called again at 4:30. Same story. Finally I called at 5 PM and spoke to the A&E person who said that the technician had reported that we were not home when he called and that since we were the last call on his route he was through for the day and going home. This was clearly not true. He never called and he never showed up. And how can he say that we were not home when he had been getting three messages from A & E to contact us. I will have to call Monday morning to set up yet another service call. I will also call the management of the store from whom I bought these appliances and tell them that I will never purchase another appliance from them if they use A & E for their warranty service. I also intend on writing a review of A & E's dismal performance for websites where consumers go to learn about providers of goods and services. I will also submit a complaint to Better Business Bureau.
I asked for his name or ID # but he refused to give it to me. The part arrived the next day. I called the 800 number and a couple of days later another technician arrived to install it. This technician did give me his name and ID #. He said that the first technician was totally wrong and it needed a different part which he ordered. It arrived the next day and we called the 800 number to have someone come and install it. Someone was supposed to come on a Saturday between 8 AM and 5 PM. I was home, next to the phone, the entire day. Shortly after 3 PM I called A&E to find out where this guy was and when he was coming over. The lady on the phone said she would be sending him a message to call me. I heard nothing so I called again at 3:45 PM. They said they would send the technician another message to call me. He never called so I called again at 4:30. Same story. Finally I called at 5 PM and spoke to the A&E person who said that the technician had reported that we were not home when he called and that since we were the last call on his route he was through for the day and going home. This was clearly not true. He never called and he never showed up. And how can he say that we were not home when he had been getting three messages from A & E to contact us. I will have to call Monday morning to set up yet another service call. I will also call the management of the store from whom I bought these appliances and tell them that I will never purchase another appliance from them if they use A & E for their warranty service. I also intend on writing a review of A & E's dismal performance for websites where consumers go to learn about providers of goods and services. I will also submit a complaint to Better Business Bureau.
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