overbilling and customer service

ComplaintsCar RentalEuropcar UK

Complaint

0
John I. Evans
Country: United States
On our Scotland trip in July suffered a flat tire (tyre, ha).  To shorten our story, since NO SPARE was provided and the tech therefore couldn't mount one, we chose to not lose any more time (they wanted to tow us back to Edinburgh from Dundee for another vehicle!!!!!) nor the B & B reservation money by buying an exact match tire to head on our way.   We've been trying to resolve the issue requesting reimbursement for the new tire when today we received a charge for the tech to mount a spare tire they knew wasn't there when they sent him out!!!!  They don't put spares in their vehicles!!   We contacted Amer Express whom put a hold on and blocked further charges (especially after we found Europcar had charged 18 bucks on our card that we'd missed previously in Aug).   Tried more times today for resolution found USA numbers an email on line with them- 4x busy on the number, 2x email returned as addressee not valid.  Sent another email to UK for valid US contacts.   UGH!!!  found this site by accident this afternoon and amazed at all the complaints which are carbon copies of ours.

Comments

  • 0
    Bobbie
    Touchdown! That's a raelly cool way of putting it!
  • 0
    David (EUROPCAR BIRMINGHAM AIRPORT)
    Europcar Birmingham Airport UK are useless. Arrived and they had no car and i was waiting over 40 minutes for a car although i allready have a reservation. The manager on the front desk was so rude. The guy was talking to his own staff like [***] in front of me. Europcar Sucks.
  • 0
    Fernando Jarabo
    I am currentky 'enjoying' 18 days rental from europcar in Mid Wales. My 7 month baby never complains when sat in the car. This time she has been complaining all the time, which has made our holiday hell. Finally, we discover that the baby seat i chose after a europcar chap at birmingham airport said to me 'choose the one you like mate', is not fit for a human being. My daughter has marks in her back. When i contacted the customer service they said they would replace the chair, but obviously being in Llsnidloes, mid Wales, driving to a europcar representative is a matter of at least two hours each way. They don't send me one here, and they don't pay for the time and money their irresponsibility is going to cost me. In the same way they have given me a car thst is supposedly legal, they should have given me a baby seat in perfect condition. Europcar have put ar risk the life of my daughter. Fortunately, some padding solves the ptoblem, but i am paying good miney for the rental an i do not thing i dhould be fixing europcar's negligence and lack of care for the security of a baby

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